Joshua Harris
Summary
Versatile professional with strong skills in teamwork, critical thinking, and problem-solving. Expertise in managing complex personal and technological issues, demonstrating adaptability in various situations. Proven ability to learn quickly and optimize efficiency in diverse environments. Recognized for creativity and innovation in approach to challenges.
Overview
7
7
years of professional experience
Work History
Research and Development Operator
Tesla
Dallas
01.2026 - Current
- Developed reports summarizing findings and recommendations for operational planning.
- Utilized advanced software tools for data analysis and visualization tasks.
- Mentored junior operators in intelligence gathering and analytical techniques.
- Monitored communications networks for suspicious activity, identified anomalies, and reported findings to superiors.
- Analyzed intelligence data to identify trends and patterns for strategic operations.
Delivery Courier
Amazon
Dallas
11.2025 - 01.2026
- Delivered packages efficiently to customers within designated routes.
- Managed time effectively to ensure on-time deliveries.
- Communicated with customers to address delivery inquiries and concerns.
- Inspected delivery vehicles for safety and maintenance before each shift.
- Used handheld technology to track and confirm package deliveries.
- Collaborated with team members to optimize delivery processes.
- Assisted in training new couriers on delivery procedures and best practices.
Inside/Outside Claims Adjuster & Manager
AllState
Dallas
03.2021 - 10.2025
- Evaluated insurance claims to determine coverage eligibility and policy compliance.
- Collaborated with clients to gather necessary documentation for claim processing.
- Communicated with vendors to resolve issues related to claims and service requests.
- Utilized claims management software to track and update claim status efficiently.
- Analyzed loss reports and provided recommendations for claim resolutions.
- Assisted team members in reviewing complex claims for accuracy and completeness.
- Maintained detailed records of all interactions related to claim inquiries and updates.
- Provided exceptional customer service while addressing client concerns regarding claims process.
- Performed additional duties as assigned by management.
- Investigated claims, conducted field audits, determined losses, and reported findings.
- Prepared reports summarizing investigations into claims disputes.
- Collaborated with other departments such as underwriting or legal services when necessary.
- Interacted with customers to ensure that all relevant information was collected for each claim.
- Assisted in resolving escalated customer complaints in a professional manner.
- Investigated, validated and resolved customer claims in a timely manner.
- Communicated decisions effectively both verbally and in writing.
- Led team initiatives to enhance operational efficiency and streamline workflows.
- Developed training programs to onboard new employees effectively and ensure consistency.
Licensing Administrator
Dialog Direct
07.2020 - 12.2020
- Responsible for auditing and organizing agents information. I was in charge of providing agents with their licenses communicating with different states and resolving issues between the agent and the state.
Sales Exec
U.S Health Advisors
01.2019 - 03.2020
- Responsible for helping potential clients find the right health insurance for their needs.
- Maintaining a relationship with the client to help them with any problems they encounter.
- Generating leads
Education
BACHELORS - Finance
SAM HOUSTON STATE UNIVERSITY
Huntsville, TX12.2019
Skills
- Customer Service
- Claims evaluation
- Claims management software
- Policy compliance
- Issue resolution
- Investigative skills
- Documentation accuracy
- Customer relationship management
- Effective communication
- Problem solving
- Conflict resolution
- Professionalism and integrity
- Sales
- Communication
- Google Ads Specialist
- Accounting
- Financial Analysis
- Team Oriented
- Microsoft Excel/Access
- Claims Adjuster
- Design/Creativity
- Employee training
- Mentorship skills
Accomplishments
- ACAP (Accounting Career Awareness Program)
- Varsity Baseball
- Manager of the Basketball Team (High school)
- Most claims closed in a day (10 in a day)
- Top producer at Promark Research (10 surveys in a day)
Entrepreneurship
Fashion Designer/Artist/Sales, I create clothes/masks for profit., Tel International, Non-profit that helps build wells and does mission work in parts of Africa and Haiti.
Timeline
Research and Development Operator
Tesla
01.2026 - Current
Delivery Courier
Amazon
11.2025 - 01.2026
Inside/Outside Claims Adjuster & Manager
AllState
03.2021 - 10.2025
Licensing Administrator
Dialog Direct
07.2020 - 12.2020
Sales Exec
U.S Health Advisors
01.2019 - 03.2020
BACHELORS - Finance
SAM HOUSTON STATE UNIVERSITY