Summary
Overview
Work History
Skills
Timeline
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Joshua Hart

Joshua Hart

Annapolis,MO

Summary

Team-minded Store Manager with 14 years of experience training groups of employees in the retail industry and 20 years of outstanding customer service experience. A flexible and understanding individual with excellent interpersonal and communication abilities. Adept at evaluating employee performance and assessing company needs.

Overview

16
16
years of professional experience

Work History

Store Training Manager

Dollar General
Annapolis, MO
03.2016 - Current
  • Trained new store managers hired on in our district while managing my store.
  • Drove sales and planned promotional and local store marketing activities.
  • Hired, delegated and reviewed staff performance and provided comprehensive coaching in sales, merchandising and stocking
  • Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
  • Opened and closed store 6 days per week.
  • Drove and maintained solid operational processes, inventory management and inventory rationalization
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies and inventory shrinkage.
  • Delegated daily tasks to employees, streamlining daily progress and efficiency.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.

Stockroom Lead

Pottery Barn Kids
Austin, TX
01.2013 - 02.2016
  • Maintained neat and organized backroom to easily access merchandise and drive sales.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
  • Set up displays of merchandise to market new products to customers.
  • Inventoried warehouse stock on monthly, quarterly and annual basis.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Handled day-to-day shipping and receiving overseeing more than 75 packages per day.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.

Store Manager

Casey's
Mexico, MO
10.2008 - 01.2013
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Assistant Manager

Abel's Quik Shop
Mexico, MO
03.2006 - 10.2008
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.

Skills

  • Business Leadership
  • Problem Anticipation and Resolution
  • Customer Satisfaction
  • Store Oversight
  • Sales Promotion
  • Maintaining Clean Work Areas
  • Coaching and Training
  • Hiring and Onboarding
  • Customer Inquiries
  • Inventory Control Processes
  • Corrective Actions
  • Focus and Follow-Through

Timeline

Store Training Manager

Dollar General
03.2016 - Current

Stockroom Lead

Pottery Barn Kids
01.2013 - 02.2016

Store Manager

Casey's
10.2008 - 01.2013

Assistant Manager

Abel's Quik Shop
03.2006 - 10.2008

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Joshua Hart