Summary
Overview
Work History
Education
Skills
Hobbies
References
Timeline
Generic

JOSHUA HART

Greenbrier,TN

Summary

I am currently a technical support technician and an aspiring software engineer looking for an opportunity to grow my skill set. I take pride in being a life-long learner with a tireless work ethic focused on delivering top-notch solutions to help my company grow. I have seven years of experience under my belt and experience managing multiple large corporate clients support. My goal is to consistently offer exceptional skills and expertise in MDM management. Throughout my training, I have enjoyed working with others when needed and have established a reputation of proficient problem solving and critical thinking. My life has taught me the importance of being self-motivated, disciplined, and always eager to learn.

Overview

8
8
years of professional experience

Work History

Tier 2 Technical Support Specialist

G Squared Wireless
Brentwood, Tennessee
03.2017 - Current
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Managed over 50 customer calls per day on average.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.

Customer Service Representative

Best Buy
Madison, Tennessee
01.2015 - 12.2017
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Managed 50 calls per day on average
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Education

High School Diploma -

Greenbrier High School
Greenbrier, TN
06.2008

Some Course Work in English Composition -

Volunteer State Community College
Gallatin, TN

Skills

  • HTML and CSS experience
  • Application support
  • Customer service expert
  • Detail oriented
  • Listening and willingness to learn
  • Relationship-Building
  • Troubleshooting

Hobbies

  • Sudoku
  • Writing

References

Brian Coffelt - Software Engineer

Email: Brian.coffelt@mobomo.com Contact number: 919-770-9066


Dan Burt - President

Email: Dan.Burt@gsquaredwireless.com Contact number: 931-626-2689

Timeline

Tier 2 Technical Support Specialist

G Squared Wireless
03.2017 - Current

Customer Service Representative

Best Buy
01.2015 - 12.2017

High School Diploma -

Greenbrier High School

Some Course Work in English Composition -

Volunteer State Community College

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JOSHUA HART