Joshua Hartsell
Pittsburgh,PA
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Dollar General. Excelled in critical thinking and customer service, adeptly handling high-stress situations and fostering team development. Demonstrated strong work ethic and leadership, significantly improving team contributions and customer loyalty.
Overview
7
7
years of professional experience
Work History
Cashier Team Lead
Dollar General
1930 Spring Garden Road Pittsburgh PA 15212
09.2024 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Monitored areas for security issues and safety hazards.
Customer Service Representative/Landscaper
Hartsell's Landscaping
3254 Spring Garden Road
06.2018 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained grounds by trimming, weeding, and general clean-up.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
- Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
Education
High School Diploma -
Shaler Area School District
Shaler Township PA05-2022
No Degree - Studied Physical Therapy
Beattie Career Center
Pittsburgh, PA05-2022
Skills
- Customer service
- Critical thinking
- Strong work ethic
- Team leadership
- Flexible and adaptable
- Call center experience
- Positive attitude
- Punctual and reliable
Timeline
Cashier Team Lead
Dollar General
09.2024 - Current
Customer Service Representative/Landscaper
Hartsell's Landscaping
06.2018 - 10.2023
High School Diploma -
Shaler Area School District
No Degree - Studied Physical Therapy
Beattie Career Center