Joshua Harvey
Tampa,FL
Summary
Personable and vigilant professional committed to maintaining safety and security. Possesses foundational understanding of surveillance techniques and emergency response protocols, with skills in conflict resolution and critical thinking. Capable of enhancing team efficiency and ensuring secure environment.
Overview
9
9
years of professional experience
3
3
Certification
Work History
Security Forces Journeyman
United States Air Force
03.2020 - Current
- Oversaw defense operations for MacDill Air Force Base as a Base Defense Operations Center (BDOC) controller.
- Reduced potential threats by identifying vulnerabilities and implementing corrective actions to secure facilities.
- Improved overall preparedness by participating in emergency response drills, refining procedures based on lessons learned from each exercise.
- Demonstrated flexibility and adaptability during rapidly evolving situations, adjusting strategies as needed to ensure mission success without compromising safety standards.
- Provided detailed incident reports, documenting observations and actions taken during security operations as BDOC controller and Installation Patrolmen completing cases using Air Force Justice Information System (AFJIS).
- Enhanced security measures by conducting thorough patrols, monitoring surveillance equipment, and enforcing access control.
- Developed strong relationships with staff and visitors through effective communication, fostering trust in security team's capabilities while posted as an Entry Controller.
- Responded to emergency situations quickly and calmly for professional support as a Installation Patrolmen responding to Domestics, Medical Emergencies, Missing Children and Installation Access Breaches.
- Operated security console equipment to monitor and control access utilizing CCTV as well as the Intrusion Detection System (IDS) as an Alarm Monitor to United States Central Command (CENTCOM).
- Conducted background checks on new personnel to certify security clearance while posted at Untied States Special Operations Command utilizing Security Clearance software.
- Executed decisions and actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
- Investigated incidents and wrote detailed reports for superior review.
- Observed CCTV cameras to detect potential threats and respond accordingly as a BDOC controller to attempted Installation Access Breaches and other suspicious behavior.
Manager
Papa Johns
11.2016 - 03.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Store Associate
Papa Johns
10.2015 - 11.2016
- Provided exceptional customer service, promptly addressing concerns or complaints to ensure repeat patronage.
- Assisted in driving store performance by participating in team meetings and implementing new strategies.
- Maximized transaction speed by quickly processing purchases using point-of-sale systems while maintaining accuracy.
- Boosted sales revenue by effectively upselling products and suggesting complementary items to customers.
- Streamlined store operations by maintaining a clean, organized, and visually appealing sales floor.
- Enhanced customer satisfaction by providing personalized product recommendations and knowledgeable assistance.
- Participated in ongoing training sessions to stay updated on company policies, procedures, products offerings.
- Played an active role in achieving store sales targets by actively engaging with customers and suggesting suitable products based on their needs.
- Supported store management by assisting with scheduling, training new hires, and handling administrative tasks as needed.
- Fostered strong relationships with customers through friendly interactions, prompt assistance, and sincere desire to help them find the perfect products.
- Performed cash, card, and check transactions to complete customer purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Associate of Science - Criminal Justice
Roane State Community College
Harriman, TN05.2019
Skills
- Critical thinking
- Access control management
- Emergency response coordination
- Detail Oriented
- Multitasker
- Communication
- Conflict resolution
- Adaptability
Accomplishments
Achieved The Air and Space Achievement Medal for instructing and rendering military funeral honors for 67 active duty, retired, and veteran service members across 17,504 square mile area of responsibility, executing five color guards and provided drill and ceremony training for 30 new guardsmen.
Certification
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
- National Crime Information Center (NCIC)- E-Agent 2023-Current
- Defense Biometric Identification System (DBIDS)- Department of Defense.
Timeline
Security Forces Journeyman
United States Air Force
03.2020 - Current
Manager
Papa Johns
11.2016 - 03.2020
Store Associate
Papa Johns
10.2015 - 11.2016
Associate of Science - Criminal Justice
Roane State Community College