Joshua Harville
Former Domino's General Manager & Recently Emergency Response Technian
Loveland,OH
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Summary
I myself was with Icon over 2 years of successful experience in mold and water. Recognized consistently for performance excellence and contributions to success in property rescue industry. Strengths in Consistency and Dependability backed by training in within the company .
Overview
8
8
years of professional experience
4
4
Years of studying motivational videos
Work History
Emergency Water Technician
Icon Property Rescue
Milford, Oh, OH
12.2018 - 11.2020
- 1 of 3 water technicians
- On a 24/7 schedule for 2 weeks
- Property rescue mostly works hand in-hand with insurance
- Would document everything from start to finish.
- Would handle any damage from a house catching on fire, A basement flooding due to storms, all the way to a coffee water line breaking over the weekend that no one noticed till monday.
- Was in charge of multiple people on larger damage jobs
- Spoke with victims right after/during disasters & let them know i was honestly there to help save there property & to tell them theres never a good time for a disaster.
- Kept record of equipment on co-workers hours.
- Followed protocol on cleaning category waste, dealing with category 3 often.
General Manager
Domino's Pizza
Loveland, OH
11.2017 - 12.2018
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Supported regulatory compliance by overseeing all audits to verify protocol adherence.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Devised and deployed successful marketing strategies, dramatically boosting store ranking.
Assistant Manager
Domino's Pizza
Loveland, OH
08.2017 - 11.2017
Assitant Manager
Dominos Pizza Inc.
Jacksonville, FL
07.2016 - 08.2017
Assistant Manager
Domino's Pizza
Goshen, OH
08.2015 - 07.2016
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mostly was in charge of closing the store & inventory.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Coached team on effective upselling and cross-selling methods.
- Would take the nightly deposit to the bank.
- Enforced policies focused on increasing team productivity and strengthening operational efficiency.
Customer Service Representative
Dominos Pizza Inc.
Goshen, OH
06.2012 - 08.2015
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled transactions in person & over the phone.
- Kept a positive attitude with customers & co-workers.
- Understood the entire menu & any deals that we're currently running.
- Regularly exceeded daily product add-on challenges.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
Education
High School Diploma -
08.2000 - 05.2015
No Degree - HVAC Installation And Repair
08.2013 - 05.2015
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Communication
Leadership
Problem Solving
Hazardous chemical handling
System monitoring
Documentation skills
Excellent work ethic
Cultural awareness
Planning and Coordination
Relationship-Building
Responsible
Multitasking abilities
Timeline
Emergency Water Technician - Icon Property Rescue
12.2018 - 11.2020
General Manager - Domino's Pizza
11.2017 - 12.2018
Assistant Manager - Domino's Pizza
08.2017 - 11.2017
Assitant Manager - Dominos Pizza Inc.
07.2016 - 08.2017
Assistant Manager - Domino's Pizza
08.2015 - 07.2016
Live Oaks Career - No Degree, HVAC Installation And Repair
08.2013 - 05.2015
Customer Service Representative - Dominos Pizza Inc.
06.2012 - 08.2015
Goshen School District - High School Diploma,
08.2000 - 05.2015