Joshua D. Hatch

Maintained relationships and followed up with customers. Negotiated product sales and trade-in deals for maximum profit. Engaged positively with each customer, providing professional and polite support for sales and service needs. I brought my 2 decades of automotive sales experience to the table and enjoy the highest closing percentage at the store while also carrying huge profits.

Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies. Brought my knowledge of the eLeads CRM to show how to use just another tool to maximize profitability.

Maintained quality of stock and oversaw timely reconditioning to promote quick turnarounds. Conducted all trade-in appraisals. Worked directly with the owner and GM in order to re-write all of the policies and processes in regards to how we wanted to conduct business moving forward. Increased department profitability by 40% while at the same time, increasing sales (unit count) by 20%.

Supported sales team members to drive growth and development. Coached, developed and motivated team to achieve revenue goals. Implemented creative sales and marketing strategies to assist sales team with reaching targets. I took care of all of the management responsibilities for the Used Car Dept, i.e. Retailing and Wholesaling, Servicing and Retail Prep., Inventory control, etc.

Managed a sales staff of 18 members. Increased my department's sales by 80% within the first 3 months. Set records and increased profit year over year (50% increase in the first year alone).

From the moment I started, I hit the ground running. Quickly shot up the ranking report within the dealer group and stayed in the top 3 every month for over 3 years. Ranked #1 F&I Manager every year for those 3 years. Developed relationships with my buyers/bankers that are second to none and when it comes to getting a deal done, I'm your man.

In charge of lead flow and making sure that all of our customers were responded to in a timely manner and followed up with them until the deal was closed. Exceeded my quota every month and was the Salesman of the Year in 2005 and 2007. Also, I developed the template system that is still used at that store today.

Cold-called prospective customers to generate potential sales. Greeted store customers promptly and responded to questions with knowledgeable service in order to determine their wants and needs. Used this information to select the right car for the customer so that the store could maximize profit. By continually exceeding my customer expectations, I built my customer base to the point where 50% of my monthly sales came from repeat customers and referrals.