Joshua Havard
Lucedale,MS
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
12
12
years of professional experience
Work History
Foreman
Palacios Marine Industrial
03.2022 - Current
- Inspected completed work to verify quality standards and compliance with criteria.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Checked equipment to determine if maintenance was required.
- Verified completed projects met approved time, quality, and cost estimates.
- Established clear priorities and production quality standards.
- Scheduled job assignments for staff to monitor progress and performance.
Store Manager
Tractor Supply Company
05.2020 - 02.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Energy Sevices Representative
Singing River Electric Power Association
06.2011 - 05.2020
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Set up appointments with potential and current customers to promote new products and services.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Sales Manager
Bullseye Sports And Outdoors
05.2014 - 04.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Established and cultivated solid business relationships with new or existing customers.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Education
Associate of Arts - Mathematics Education
Mississippi Gulf Coast Community College
Perkinston, MS05.2006
High School Diploma -
George County High School
Lucedale, MS05.2004
Skills
- Product and Service Sales
- Employee Motivation
- Sales Expertise
- Customer Service
- Store Opening and Closing Procedures
- Team Leadership
- Time Management
- Maximizing Profitability
- Goals and Performance
- Customer Relations
Timeline
Foreman
Palacios Marine Industrial
03.2022 - Current
Store Manager
Tractor Supply Company
05.2020 - 02.2022
Sales Manager
Bullseye Sports And Outdoors
05.2014 - 04.2020
Energy Sevices Representative
Singing River Electric Power Association
06.2011 - 05.2020
Associate of Arts - Mathematics Education
Mississippi Gulf Coast Community College
High School Diploma -
George County High School
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