Joshua Havunen
Peoria,AZ
Summary
Enthusiastic and hard working restaurant leader with a winning attitude, and desire to deliver exceptional customer service. Looking to grow and develop my leadership skills.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Arby’s
03.2024 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Server Trainer
Olive Garden - Darden Restaurants
08.2023 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
Line Cook
Augie's Sports Grill
05.2023 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Followed health, safety and sanitation guidelines while preparing and serving food
Pizza Chef
State 48 Brewery
08.2021 - 05.2023
- Operated a wood-fire pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Prepared dough from scratch using old world recipe and added toppings, cheese, and sauce for unique pies.
- Took inventory of specialty ingredients and placed appropriate food vendor orders.
- Monitored food temperatures to meet quality and safety standards
Education
High School Diploma -
Peoria High School
Peoria, Arizona05.2003
Skills
- ServSafe Certification
- Customer Service
- Time Management
- Attention To Detail
- Passion for customer satisfaction
- Food Service Background
Timeline
Assistant Manager
Arby’s
03.2024 - Current
Server Trainer
Olive Garden - Darden Restaurants
08.2023 - Current
Line Cook
Augie's Sports Grill
05.2023 - Current
Pizza Chef
State 48 Brewery
08.2021 - 05.2023
High School Diploma -
Peoria High School