Joshua Hawkins
Jarrell,TX
Summary
Motivated Fraud Analyst touting 5 years of expertise investigating suspicious activity for reputable companies such as Indeed, Faneuil, and the Internal Revenue Service. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.
Overview
4
4
years of professional experience
Work History
Trust and Safety / Fraud Analyst/ Data Quality
Indeed
01.2022 - 10.2023
- Conducted comprehensive research on potential companies using Google, LinkedIn, DNB, Salesforce, and CRM tools
- Conducted 300+ investigations weekly, employing forensics methodologies
- Evaluated customer data to identify and prevent fraudulent activities
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk
- Performed risk assessments to determine level of fraud risk and prioritize investigations
- Produced detailed reports of fraud investigations and presented findings to senior management
- Collaborated with internal and external stakeholders to create and maintain fraud prevention strategies
- Analyzed large amounts of data to find patterns of fraud and anomalies
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime
Government QA Review Clerk/ Fraud Analyst
FANIEUL
01.2021 - 07.2022
- Reviewed and validated over 3,500 documents and images to ensure billing and payment accuracy
- This process contributed to 80% of company budget and helped maintain a high level of financial integrity
- Targeted unusual or suspicious activity to determine potential losses to company revenue by updating manipulated/blurry/unreadable plate images captured by TXTAG cameras
- Managed databases with over 50 state images, meticulously adhering to guidelines that maintained a daily rejection rate of less than 10%
- Thrived in a dynamic fraud, disputes, claims, or chargeback environment within payment card or financial services industries
- Applied prior experience in customer contact role, showcasing strong interpersonal skills and customer-centric approach
- Utilized extensive experience with paid and free investigation and research tools, contributing to effective decision-making processes and a comprehensive understanding of industry challenges.
- Presented clear and concise explanations of governing rules and regulations
Data Transcriber/ Lead Tax Examiner/ Fraud Analyst
Internal Revenue Service
01.2020 - 03.2021
- I examined thousands of tax account issues weekly, including delinquencies and penalties
- I utilized auditing rules to resolve taxpayer inquiries, ensuring compliance with tax regulations
- Applied trust and safety practices to determine the most suitable course of action for each case
- Leveraged tax codes, laws, and IRS procedures to evaluate taxpayer information and update accounts for payments received
- Monitored for indications of tax fraud by verifying account accuracy and inputting data into automated systems
- Managed over 200 cases per day, maintaining a meticulous and organized approach to case evaluation
- Researched tax issues and stayed current on all federal and state tax laws
- Analyzed tax issues and made recommendations for remediation to management
Inventory Auditor
Enterprise Car Rental
Flight Ramp Agent, Alcon | Material Handler
Worldwide Flight Services
Education
Bachelor of Arts - Criminal Justice
Texas State University
San Marcos, TX05.2024
Diploma -
Sterling Aviation High School
Houston, TX05.2017
Skills
- Data Review, Analysis, Regulatory Compliance, Fraud Intelligence, Audit Policy
- Governance, Privacy Audit Rule Creation, Microsoft Office, Rule Writing, Cloud Migration
- Data Migration, A/B testing, Project Management, Risk Assessment, Problem solving, Data
- Research, Power BI, Agile Framework, Word, Excel, PowerPoint, Project, Visio, Fraud Detection, Data
- Engineering, Data Curation, Cloud Security, Analytic Data Builds, Requirement Extraction, Research, Malware
- Analysis, Forensics Methodologies, Training Development, Loss Mitigation
Timeline
Trust and Safety / Fraud Analyst/ Data Quality
Indeed
01.2022 - 10.2023
Government QA Review Clerk/ Fraud Analyst
FANIEUL
01.2021 - 07.2022
Data Transcriber/ Lead Tax Examiner/ Fraud Analyst
Internal Revenue Service
01.2020 - 03.2021
Inventory Auditor
Enterprise Car Rental
Flight Ramp Agent, Alcon | Material Handler
Worldwide Flight Services
Bachelor of Arts - Criminal Justice
Texas State University
Diploma -
Sterling Aviation High School
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