Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Haynie

San Jose,California

Summary

Customer-oriented Manager with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.

Overview

14
14
years of professional experience

Work History

Manager of Operations

Stericycle
12.2019 - 02.2024
  • Manage team of 33 drivers between two locations and one satellite location.
  • Combined over 1900 days injury free
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Assisted in recruiting, hiring and training of team members.
  • Streamlined operational processes by implementing efficient workflow management strategies.
  • Handled high profile problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Transportation Supervisor

Stericycle (formerly Shred-It)
02.2014 - 12.2019

Leading company in creating medical waste management solutions

  • Supervise 27 service team members while implementing appropriate Shred It policies and procedures
  • Make sure that team members are aware of corporate goals, standards, priorities and current issues
  • Brought district revenue up by more than 80% in 3rd and 4th quarters after taking ownership of purge scheduling
  • Promoted injury free environment for multiple months by implementing stretch and flex
  • Managed all aspects of daily delivery, including routing, driver supervision and DOT compliance
  • Monitored and maintained high level of on-time delivery reliability service and performance
  • Ensured that drivers completed required safety training and attended weekly driver safety meetings
  • Supervised all facets of routine deliveries by effectively routing loads, managing drivers and meeting DOT requirements
  • Set routes for optimal deliveries, coordinated driver and staff schedules and assigned out specific ta

Assistant Rental Branch Manager

Enterprise Rent A Car
06.2010 - 02.2014

Largest transportation service provider in the world

  • Responsible for overall branch sales performance and management of 5 employees
  • Cross-trained in every store role to maximize operational knowledge
  • Controlled branch costs, balance sheets, and in charge of collections of accounts receivable monthly
  • Maintained relations with corporate accounts and other local retail accounts
  • Generated new business leads among multiple markets
  • Placed sales calls and handled sales for incoming customer calls
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit

Education

B.S - Criminal Justice Administration

San Diego State University
San Diego, CA
05.2009

A.A - General Education

West Valley Junior College
Saratoga, CA
05.2006

Skills

  • Fleet Management
  • Cost Reduction
  • Staff Development & Training
  • Safety & Security
  • Promoted to SJC's "Best of Best" training program
  • Awarded Highest Operating Profit in Region 2011
  • Experienced in implementing new strategies to lower injuries
  • Ability to coach and lead cross-functional teams in fast-paced, deadline-driven
  • Customer satisfaction
  • Scheduling
  • DOT Regulatory Compliance
  • Team development
  • CPR certified

Timeline

Manager of Operations

Stericycle
12.2019 - 02.2024

Transportation Supervisor

Stericycle (formerly Shred-It)
02.2014 - 12.2019

Assistant Rental Branch Manager

Enterprise Rent A Car
06.2010 - 02.2014

B.S - Criminal Justice Administration

San Diego State University

A.A - General Education

West Valley Junior College
Joshua Haynie