Customer-oriented Manager with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Overview
14
14
years of professional experience
Work History
Manager of Operations
Stericycle
12.2019 - 02.2024
Manage team of 33 drivers between two locations and one satellite location.
Combined over 1900 days injury free
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Identified and resolved unauthorized, unsafe or ineffective practices.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Devised processes to boost long-term business success and increase profit levels.
Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Assisted in recruiting, hiring and training of team members.
Streamlined operational processes by implementing efficient workflow management strategies.
Handled high profile problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Transportation Supervisor
Stericycle (formerly Shred-It)
02.2014 - 12.2019
Leading company in creating medical waste management solutions
Supervise 27 service team members while implementing appropriate Shred It policies and procedures
Make sure that team members are aware of corporate goals, standards, priorities and current issues
Brought district revenue up by more than 80% in 3rd and 4th quarters after taking ownership of purge scheduling
Promoted injury free environment for multiple months by implementing stretch and flex
Managed all aspects of daily delivery, including routing, driver supervision and DOT compliance
Monitored and maintained high level of on-time delivery reliability service and performance
Ensured that drivers completed required safety training and attended weekly driver safety meetings
Supervised all facets of routine deliveries by effectively routing loads, managing drivers and meeting DOT requirements
Set routes for optimal deliveries, coordinated driver and staff schedules and assigned out specific ta
Assistant Rental Branch Manager
Enterprise Rent A Car
06.2010 - 02.2014
Largest transportation service provider in the world
Responsible for overall branch sales performance and management of 5 employees
Cross-trained in every store role to maximize operational knowledge
Controlled branch costs, balance sheets, and in charge of collections of accounts receivable monthly
Maintained relations with corporate accounts and other local retail accounts
Generated new business leads among multiple markets
Placed sales calls and handled sales for incoming customer calls
Negotiated price and service with customers and vendors to decrease expenses and increase profit
Education
B.S - Criminal Justice Administration
San Diego State University
San Diego, CA
05.2009
A.A - General Education
West Valley Junior College
Saratoga, CA
05.2006
Skills
Fleet Management
Cost Reduction
Staff Development & Training
Safety & Security
Promoted to SJC's "Best of Best" training program
Awarded Highest Operating Profit in Region 2011
Experienced in implementing new strategies to lower injuries
Ability to coach and lead cross-functional teams in fast-paced, deadline-driven