Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Hays

Phoenix Norterra,AZ

Summary

Dynamic professional with exceptional communication and leadership skills, currently at The Center at Arrowhead. Proven track record in patient care and progress monitoring, utilizing analytical reasoning to enhance treatment outcomes. Recognized for superior organization and a resolution-oriented approach, ensuring high-quality service delivery in fast-paced environments. Skilled in applying principles of industrial engineering to optimize complex processes and systems.

Overview

15
15
years of professional experience

Work History

Rehab Technician

The Center at arrowhead
Phoenix, AZ
07.2023 - Current
  • Conducted patient intake interviews, gathering medical history and treatment goals.
  • Monitored patient progress and reported observations to healthcare professionals.
  • Provided physical therapy modalities, such as ultrasound, electrical stimulation and hot and cold packs, to reduce pain and improve muscle strength.

CNA

Nextaff Staffing Agency
Phoenix, AZ
08.2021 - 08.2023
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Documented activities and recorded information in EMR system.
  • Delivered nursing assistance to residents in Long term and Skilled-care facilities.

CNA

Ridgecrest Nursing & Rehabilitation Center
Phoenix, AZ
06.2020 - 08.2021
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.

Junior Underwriter

Carvana LLC
Tempe, AZ
07.2018 - 06.2020
  • Drafted loss control support documents by conducting thorough research and delivering it to Senior underwriters.
  • Reviewed, classified, coded and rated applications to support approving customer inquiries during busy periods.
  • Inspected financial statements, credit information and title data to complete underwriting process.

ACCOUNT EXECUTIVE

T-mobile
Phoenix, AZ
07.2017 - 07.2019
  • Input customer order details into system, accepted payments and updated accounts
  • Negotiated contracts, closed agreements and supported sales team in new product launches
  • Researched and developed pipeline of clients that demonstrated interest in being partners with organization

COLLECTIONS SPECIALIST

Discover Financial Services
Phoenix, AZ
08.2014 - 01.2017
  • Negotiated rates with customers and entered payments into accounting system
  • Maintained consistent high performance by establishing solid record of achieving or exceeding objectives through use of using a consultative approach and asses payment risks
  • Arranged for debt repayment and established repayment schedule based on customer finances

Team Coach

Amazon
Phoenix, AZ
01.2010 - 06.2014
  • Used hand trucks and forklifts to unload, load and transport items.
  • Adjust machine settings according to product specifications or process changes.
  • Met or exceeded target for on-time customer shipments.

Education

Bachelor of Science - Manufacturing Engineering

Maricopa Community Colleges, Gateway Community College
Phoenix, AZ
05-2027

Associate of Arts - Psychology

Paradise Valley Community College
Phoenix, AZ
2019

Associate of Science - CNA

Accord Health Institute
Phoenix, AZ
05-2019

Skills

  • Excellent communication skills
  • Resolution-oriented
  • Compelling leadership skills
  • Exceptional multi-tasker
  • Cheerful and energetic
  • Superior organization skills
  • Analytical reasoning
  • Budget analysis
  • Account reconciliations
  • Cash handling
  • Equity and fixed income research

Timeline

Rehab Technician

The Center at arrowhead
07.2023 - Current

CNA

Nextaff Staffing Agency
08.2021 - 08.2023

CNA

Ridgecrest Nursing & Rehabilitation Center
06.2020 - 08.2021

Junior Underwriter

Carvana LLC
07.2018 - 06.2020

ACCOUNT EXECUTIVE

T-mobile
07.2017 - 07.2019

COLLECTIONS SPECIALIST

Discover Financial Services
08.2014 - 01.2017

Team Coach

Amazon
01.2010 - 06.2014

Associate of Arts - Psychology

Paradise Valley Community College

Bachelor of Science - Manufacturing Engineering

Maricopa Community Colleges, Gateway Community College

Associate of Science - CNA

Accord Health Institute

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Joshua Hays