Joshua Hearn
Mineola,United States
Summary
Customer-focused individual with a proactive attitude, and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals, and delivering exceptional service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Independent Insurance Adjuster
Allcat Claims Service
10.2024 - Current
- Developed detailed documentation to support findings and recommendations for claims resolutions.
- Calculated financial losses associated with property damage.
- Identified and obtained evidence to ascertain claim value.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Coordinated with contractors and vendors to verify repair estimates and timelines for claims resolution.
- Implemented effective communication strategies to keep clients informed throughout the claims process.
- Utilized software tools for documentation management and claims tracking to enhance operational efficiency.
- Maintained accurate records of all claim-related activities throughout the inspection process.
- Prepared detailed reports summarizing findings from inspections.
- Analyzed and audited open claims to calculate additional payments owed.
- Gathered information from various third parties to determine claim acceptability.
- Managed caseload effectively, prioritizing urgent or high-value claims for prompt attention.
- Interpreted insurance policy language to apply appropriate coverage.
- Utilized claim handling software to document and manage claim files efficiently.
- Engaged in continuous learning to stay current with industry trends and best practices in claims management.
- Reviewed and applied state laws and regulations to ensure compliance in claim handling.
- Assisted in fraud detection and prevention efforts by identifying suspicious claim activities.
- Conducted on-site inspections of property damage to assess repair needs and costs.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Inspected properties, classified damages and created estimates outlining repair costs.
- Conducted secondary evaluations of original inspections documentation and reports to facilitate smooth resolutions.
- Traveled to customer sites to evaluate fallen trees, leaking roofs and other issues to create accurate cost estimations.
- Attended continuing education classes to stay abreast of changes in the industry.
Railroad Manager of Road Operations
Union Pacific Railroad
04.2021 - 10.2024
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with upper management to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Led one-on-one coaching sessions to continuously improve performance.
- Created weekly reports for senior management summarizing operational performance metrics.
- Conducted performance reviews for team members.
- Developed and implemented strategic plans to achieve company objectives.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Led a team of 250+ employees, ensuring high productivity and excellent customer service.
- Analyzed business performance data and forecasted business results for upper management.
Locomotive Engineer/Conductor
Union Pacific Railroad
03.2013 - 04.2021
- Operated locomotives in compliance with federal and state regulations to ensure safety and efficiency.
- Conducted thorough pre-trip inspections to identify and address mechanical issues before departing.
- Collaborated with dispatch to receive and execute route instructions, maintaining timely and efficient train operations.
- Monitored train performance and responded promptly to any operational issues to minimize delays.
- Coordinated with crew members to ensure effective communication and adherence to safety protocols.
- Maintained accurate logs of train movements and incidents for regulatory compliance and operational review.
- Executed emergency response procedures during unexpected situations to ensure crew and passenger safety.
- Conducted regular safety checks and maintenance on locomotives to prevent operational failures.
- Trained new engineers on safety practices, operational procedures, and equipment handling.
- Operated locomotives according to strict delivery and route schedules.
- Conducted movement of rail cars and overall train and completed or verified air couplings and electrical connections between locomotives.
- Prepared reports documenting locomotive issues.
- Conducted brake checks and general inspections before work.
- Drove trains and operated engines and handled mechanical train operations.
- Checked paperwork related to freight being transported for accuracy and completeness prior to departure.
- Followed emergency procedures if derailment or other accidents occurred while operating train.
- Assisted in coupling and uncoupling cars from train as needed.
- Ensured proper functioning of airbrakes and monitored pressure levels throughout trips.
- Monitored speedometer readings to ensure adherence to posted speed limits.
- Communicated via radio with other engineers regarding traffic issues on shared tracks.
- Managed safe operation of train by monitoring weather conditions, track switches, and signal lights.
- Recorded information about fuel usage, mileage traveled, and time spent on each run accurately into logbook.
- Manually controlled throttles and air brakes for electric, diesel-electric, steam, or gas turbine-electric engines.
- Communicated with yard personnel to facilitate smooth train movements and switching.
- Participated in safety meetings and training sessions to enhance operational knowledge.
- Maintained clear communication with dispatchers and other crew members via radio or other methods.
- Performed daily maintenance checks of locomotive equipment as required by company policies.
- Conducted routine safety checks of train cars and equipment before departure.
- Maintained accurate logs of train movements and operational data for reporting purposes.
- Conducted safety inspections of train equipment prior to each trip.
- Coordinated with yardmasters to ensure proper switching operations when entering and leaving rail yards.
Education
Farm Bureau Certification
Allcat
01-2025
Twia Certification
Allcat
01-2025
Adjuster All Lines Pre-Licensing Course
AdjusterPro
07-2024
USAA Certification
Allcat
01-2024
Allcat Adjuster 101 Certification
Allcat
01-2024
Field Management Training Certificate - Field Management Training
Union Pacific
Omaha, NE01-2021
DSLE Certification - Designated Supervisor of Locomotive Engineers
Union Pacific
Online01-2021
DSRCO Certification - Designated Supervisor of Remote Control Operator
Union Pacific
Online01-2021
Class I Locomotive Engineer - Locomotive Operation
Union Pacific
Salt Lake City, UT01-2018
Conductor License - New Hire Conductor Training
Union Pacific
Shreveport, LA01-2013
High School Diploma -
Mineola High School
Mineola, Texas05-2000
Skills
- Claims evaluation
- Policy interpretation
- On-site inspections
- Customer service
- Coverage & damage assessments
- Xactimate proficiency
- Symbility proficiency
Affiliations
Mineola Volunteer Fire Dept., Member
Certification
• New Hire Conductor Training
• Union Pacific Engineer Training
• Field Management Training Union Pacific
• DSLE Certification
• DSRCO Certification
• Class 1 Engineer
• All-lines Insurance Adjuster Texas Department of Insurance
• Emergency Medical Responder
• CPR Certified
• Wild Land Firefighting Certified
• Union Pacific Engineer Training
• Field Management Training Union Pacific
• DSLE Certification
• DSRCO Certification
• Class 1 Engineer
• All-lines Insurance Adjuster Texas Department of Insurance
• Emergency Medical Responder
• CPR Certified
• Wild Land Firefighting Certified
References
- Casey Holcomb, UP Railroad Manager, 817-584-3198
- Dwain Henry, Allcat Adjuster, 903-497-7176
- Craig Gould, Mineola FD, 903-245-7506
Timeline
Independent Insurance Adjuster
Allcat Claims Service
10.2024 - Current
Railroad Manager of Road Operations
Union Pacific Railroad
04.2021 - 10.2024
Locomotive Engineer/Conductor
Union Pacific Railroad
03.2013 - 04.2021
Farm Bureau Certification
Allcat
Twia Certification
Allcat
Adjuster All Lines Pre-Licensing Course
AdjusterPro
USAA Certification
Allcat
Allcat Adjuster 101 Certification
Allcat
Field Management Training Certificate - Field Management Training
Union Pacific
DSLE Certification - Designated Supervisor of Locomotive Engineers
Union Pacific
DSRCO Certification - Designated Supervisor of Remote Control Operator
Union Pacific
Class I Locomotive Engineer - Locomotive Operation
Union Pacific
Conductor License - New Hire Conductor Training
Union Pacific
High School Diploma -
Mineola High School