Joshua Heiden
Towson,MD
Summary
Highly motivated employee/student with strong interpersonal skills and a passion for building connections. Committed to continuous growth and eager to contribute to a company's success. Proven ability to quickly adapt and learn new concepts.
Overview
4
4
years of professional experience
Work History
Server
LIBERATORE'S Ristorante
Eldersburg, MD
09.2022 - Current
- Maintained consistent knowledge of all menu items in order to help answer customers' questions, and to help lead customers to a decision on what to order
- Accurately recorded orders on cash register and point-of-sale system. (Toast)
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Shift Manager
Noodles & Company
Eldersburg, MD
09.2020 - 08.2022
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Upheld company standards and compliance requirements for operations.
Education
Bachelor of Science - Business Administration
Towson University
Baltimore, MD03-2026
Associate of Science - Business Administration And Management
Carroll Community College
Westminster, MD03-2022
Skills
- Table Bussing
- Guest Engagement
- Food Running
- Point of Sale (POS) system operations
- Buffet setup and takedown
- Service prioritization
- Guest Seating
- Strong Work Ethic
- Dining customer service
- Cash Handling
- Menu knowledge
Accomplishments
- Became a shift manager at the age of 16
- Became one of the youngest servers at a white tablecloth restaurant at the age of 18
Timeline
Server
LIBERATORE'S Ristorante
09.2022 - Current
Shift Manager
Noodles & Company
09.2020 - 08.2022
Bachelor of Science - Business Administration
Towson University
Associate of Science - Business Administration And Management
Carroll Community College
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