Joshua Hembree
Birmingham
Summary
Dynamic Senior Store Manager with a proven track record at Mattress Firm, excelling in merchandise planning and operational efficiency. Recognized for consistently exceeding sales targets and enhancing customer satisfaction through exceptional service and strategic staff development. Adept at inventory control and fostering teamwork, driving significant revenue growth while maintaining high-quality standards.
Results-driven retail management professional with strong focus on team collaboration and operational excellence. Skilled in inventory management, customer service, and staff training. Known for flexibility in adapting to changing needs and consistent track record of driving sales and enhancing customer satisfaction. Dependable leader with strategic mindset and ability to foster positive work environment.
Experienced with managing high-volume retail environments, ensuring operational efficiency and customer satisfaction. Utilizes strategic planning to drive sales and improve store performance. Track record of fostering team collaboration and adapting to dynamic retail demands.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
Work History
Senior Store Manager
Mattress Firm
04.2023 - Current
- Led daily operations to ensure exceptional customer service and store performance.
- Managed staff training programs to enhance product knowledge and sales techniques.
- Developed and implemented strategies to optimize inventory management processes.
- Analyzed sales data to drive promotional initiatives and improve overall revenue.
- Oversaw visual merchandising standards to create an engaging shopping experience.
- Fostered a collaborative team environment, mentoring staff for career development.
- Streamlined operational procedures, reducing costs while maintaining quality standards.
- Ensured compliance with company policies and local regulations through regular audits.
- Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
- Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Increased customer satisfaction by prioritizing exceptional service and addressing concerns promptly and professionally.
- Developed a high-performing team through strategic recruitment, comprehensive training, and regular performance evaluations.
Overnight Team Lead
Walmart
01.2023 - 09.2023
- Supervised overnight operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored team members on best practices and company policies.
- Managed inventory levels, coordinating restocking to optimize product availability.
- Implemented process improvements that enhanced operational efficiency during peak hours.
- Coordinated special projects as needed, ensuring timely completion without disrupting daily operations or compromising customer experience.
- Balanced staffing needs by managing employee schedules and optimizing shift assignments based on individual strengths and workload demands.
- Streamlined inventory management processes during overnight hours, ensuring accurate stocking of shelves and proper product rotation.
- Navigated complex problem-solving situations with creativity and adaptability, leading the team toward successful outcomes in challenging circumstances.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Store Manager
GNC Live Well
09.2013 - 08.2023
- Supervised daily store operations, ensuring adherence to company policies and standards.
- Trained and mentored staff on product knowledge and customer service techniques.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Analyzed inventory levels, coordinating restocking efforts to maintain optimal stock availability.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Resolved customer complaints efficiently, improving overall satisfaction and loyalty.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Warehouse Worker
High Point Furniture Market
06.2012 - 09.2013
- Operated forklifts and pallet jacks to transport inventory efficiently throughout the warehouse.
- Ensured accurate labeling and organization of products to facilitate quick retrieval and shipping processes.
- Collaborated with team members to maintain safety standards and improve workflow efficiency in daily operations.
- Trained new employees on warehouse procedures, equipment operation, and safety protocols effectively.
- Consistently lifted materials weighing as much as 300 pounds.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Sue Chef
Tom's Diner
11.2011 - 03.2012
- Supervised kitchen staff, ensuring adherence to food safety and sanitation standards.
- Developed seasonal menus that enhanced customer satisfaction and showcased local ingredients.
- Trained and mentored junior cooks, fostering skill development and teamwork.
- Coordinated food preparation and presentation for high-volume service periods.
- Streamlined workflow processes, increasing overall kitchen efficiency during peak hours.
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
Factory Production Worker
Superior Sleep Solutions
05.2011 - 10.2011
- Operated machinery to assemble mattress components efficiently.
- Conducted quality inspections to ensure product standards were met consistently.
- Collaborated with team members to optimize production workflows and reduce downtime.
- Implemented process improvements that enhanced production efficiency and reduced waste.
Education
High School Diploma -
Winston County High School
Double Springs, ALNo Degree - HPR
Beville Community College
Jasper, ALSkills
- Merchandise planning
- Store maintenance
- Store operations
- Health and safety
- Operational efficiency
- Policies and procedures implementation
- Staff management
- Inventory control
- Employee scheduling
- Facility management
- Workforce planning
- Lead generation
- Profit maximization
- Employee relations
- Data management
- Teamwork and collaboration
- Customer service
- Time management
- Staff training/development
- Team building
- Self motivation
- Employee development
- Sales tracking
- Staff development
Accomplishments
- Supervised team of 6 to 20 staff members.
- Achieved positive growth in year over year sales by completing, delegating task with an innovative mindset and with accuracy and efficiency.
- Achieved KPI and other tracked store metrics through effectively helping with training, creating leads and closing.
- Resolved product issue through consumer testing.
- Promoted to or above store manager in only 1 to 2 months on average with each new employment .
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Timeline
Senior Store Manager
Mattress Firm
04.2023 - Current
Overnight Team Lead
Walmart
01.2023 - 09.2023
Store Manager
GNC Live Well
09.2013 - 08.2023
Warehouse Worker
High Point Furniture Market
06.2012 - 09.2013
Sue Chef
Tom's Diner
11.2011 - 03.2012
Factory Production Worker
Superior Sleep Solutions
05.2011 - 10.2011
High School Diploma -
Winston County High School
No Degree - HPR
Beville Community College