Joshua Hendricks
Cincinnati,OH
Overview
7
7
years of professional experience
Work History
Protective Security Officer
Hana Industries
05.2025 - Current
- Utilized critical thinking skills to assist employees with any potential issues that may arise around the site.
- Responded to emergencies whether medical or physical and utilized prior training techniques to properly gauge the response to the situation.
- Received training and certifications for firearms, CPR, and AED.
- Implemented my customer service background and knowledge of the site to assist employees to provide them with a positive experience with security personnel.
- Provide customer service and ensure safety for employees entering and exiting employee entrance and to verify employee badges.
- Walk daily patrols around the site to ensure the safety of employees.
Service and Support Administrator
Hamilton County Developmental Disabilities
11.2024 - 05.2025
- Support and authorize services for individuals with developmental disabilities.
- Assess people with developmental disabilities needs for services.
- Facilitate the development of individual service plans (ISP).
- Establish budgets for services based on the individual’s assessed needs and preferred ways of meeting those needs.
- Maintain an active caseload and achieve targeted billing objectives.
- Assist individuals in making selections from among the providers they have chosen.
- Ensure that services are effectively coordinated and provided by appropriate providers.
- Facilitate team meetings, including those that may be adversarial in nature, to reach agreement on needed services and support for individuals.
- Establish and implement an on-going system of monitoring the implementation of individualized service plans.
- Incorporate the results of quality assurance reviews and identified trends and patterns into amendments of an individual’s service plan.
- Review any Unusual and Major Unusual Incidents for trends and patterns.
Armed Protection Officer
Allied Universal
09.2019 - 09.2024
- Provide customer service and ensure safety for employees entering and exiting employee entrance and to verify employee badges.
- Walk daily patrols around the site to ensure the safety of employees.
- Utilized computer programs such as Passage Point and iTrak to verify and track entry of employees.
- Utilized critical thinking skills to assist employees with any potential issues that may arise around the site.
- Responded to emergencies whether medical or physical and utilized prior training techniques to properly gauge the response to the situation.
- Received training and certifications for firearms, CPR, and AED.
- Implemented my customer service background and knowledge of the site to assist employees to provide them with a positive experience with security personnel.
Police Officer
Cincinnati Police Dept.
01.2019 - 08.2019
- Patrolled city streets to preserve law and order, deter and detect criminal activity, enforce laws and regulations, respond to citizen requests for assistance and provide public safety.
- Completed detailed reports and required paperwork related to serving warrants and investigating criminal activity.
- Performed searches of people, vehicles, buildings, and large outdoor areas to maintain safety, identify hazards, and detect criminal activities.
- Performed job functions at accidents, emergencies, and disasters, including directing traffic, and investigating criminal activity.
- Established and maintained effective working relationships with city staff leaders, outside organizations and general public to provide optimal service and protection.
- Ohio Peace Officer Training Academy (OPOTA) certified, CPR certified through American Red Cross, Mental Health Response Team certified.
Education
Bachelor of Science - Criminal Justice
Xavier University
Cincinnati, OH12.2018
Skills
- Certifications: Ohio Peace Officer Training Academy (OPOTA), CPR, AED, Mental Health Response Team
- Skills: Attention to detail; Customer service and building relationships; Investigations; Negotiations; Law Enforcement; Report writing, Knowledge of Microsoft Word, MS Excel, MS Office; Strong analytical skills; Criminal Law knowledge; De-escalation techniques
Timeline
Protective Security Officer
Hana Industries
05.2025 - Current
Service and Support Administrator
Hamilton County Developmental Disabilities
11.2024 - 05.2025
Armed Protection Officer
Allied Universal
09.2019 - 09.2024
Police Officer
Cincinnati Police Dept.
01.2019 - 08.2019
Bachelor of Science - Criminal Justice
Xavier University