Joshua Hepburn
Vero Beach,FL
Summary
Dynamic and results-oriented professional with extensive experience in maintenance, training, and customer service, honed within the United States Air Force. Excelled in project management and problem-solving, significantly improving operational efficiency. Skilled in equipment testing and motivational coaching, adept at fostering a culture of excellence and innovation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Receptionist Supervisor
United States Air Force, USAF
12.2022 - 08.2023
- Monitored front areas so that questions could be promptly addressed.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Serviced a 9,000 member installation
- Coordinated events for deployed members families
- Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.
- Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
- Promoted a positive image of the organization externally by representing the company professionally during interactions with clients and visitors.
- Reduced wait times for clients with effective appointment scheduling and prioritization of tasks.
Remote Seismic Technician/Shift Supervisor
United States Air Force, USAF
08.2021 - 12.2022
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Oversaw operation and functionality of over 1k, world-wide seismic, atmospheric and hydro-acoustic sensors
- Completed job reports and logs immediately following service calls.
- Tested components and systems to evaluate performance and identify concerns.
- Maintained compliance with regulatory standards and safety requirements.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Tracked and recorded parts and labor costs related to each service call.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Managed maintenance activities, supervised staff and inspected equipment.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Conducted performance reviews and provided staff with feedback and guidance.
- Developed and implemented new processes and procedures to streamline operations.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Applied security, safety and loss prevention strategies during shifts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
Personal Trainer
USAF
03.2015 - 09.2021
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Trained 20+ member group fitness sessions three times a week
- Worked with individual clients on fitness and nutritional education
- Certified through Air Force training program with yearly CEUs
- Certified through ISSA
- Designed specific workout systems for individual clients based on performance ability.
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
Aircrew Flight Equipment Technician/Instructor
United States Air Force, USAF
03.2015 - 08.2021
- Maintained repair logs to document all corrective and preventive aircraft maintenance.
- Operated power tools, gauges and testing equipment to adjust, repair, and replace faulty components in aircrafts.
- Inspected airframes to detect wear and other defects.
- Analyzed engineering drawings and schematics to troubleshoot systems and diagnose solutions.
- Documented all inspection and maintenance actions in aircraft forms, IMDS, and FERMS.
- Managed multi-theater deployments with flight navigators to establish flight plans and routes in politically sensitive locations
- Worked directly with foreign nationals and foreign military, establishing and maintaining crucial connections
- World-wide deployable specialized Aircrew
- Maintained highly specialized nuclear detection equipment in flight and on ground to ensure proper functionality and operation
- Evaluated equipment issues to determine if repair work could be easily completed or if items needed to be replaced.
- Observed strict safety procedures and precautions, advising other personnel to do same.
- Stored and disposed of hazardous materials based upon environmental standards.
- Packed and adjusted flight helmets, oxygen masks, parachutes and flotation devices for transport.
- Managed and scheduled inspections for assigned aircrew flight equipment.
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
- Diagnosed faults and developed resolution plans.
- Evaluated individual aircraft components to identify and troubleshoot issues.
- Authored and executed HQ AF approved training plan
- AF appointed in-Flight instructor
- Certified radiation worker
- Collected and managed over 500 nuclear samples across a five year time period
Lead Maintenance Technician/Training Coordinator
United States Air Force, USAF
12.2011 - 03.2015
- Completed preventive maintenance to maintain production and equipment in accordance with safety protocols and company policy.
- Generated and completed work orders for repairs, maintenance and component replacement.
- Supervised technicians and assigned responsibilities.
- Conducted mechanical and electrical maintenance of factory equipment.
- Oversaw OJT and safe instruction for specialized heavy machinery, brazing and welding equipment
- Adhered to established policies and standards to safely complete projects.
- Provided functional plumbing by repairing leaks, removing drain clogs and lubricating parts.
- Achieved advanced training on machine handling and cleaning, safety and heavy equipment utilization procedures.
- Managed, fixed and maintained up-to-date knowledge on cryogenic systems.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Oversaw pm on over 400 pieces of equipment
- Developed and implemented strategies to improve maintenance processes.
- Followed safety protocols to minimize workplace accidents.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
Education
Associate of Applied Science - Scientific Analysis Technology
Community College of The Air Force
Montgomery, ALBachelor of Science - Nutrition Sciences
Purdue Global
Online2024
Skills
- Microsoft Internet Explorer
- Instructing
- Operational Requirements
- Project Management
- Office Procedures
- Google Docs
- Professional Development
- Enclosed Spaces Safety Training
- Industry Standards and Regulations
- Electrical Component Replacement
- Plumbing Repairs
- Blueprint and Schematic Understanding
- Physical Strength and Stamina
- Facility Upkeep
- Electrical Systems
- Flooring Installation
- Plan Skilled Repairs
- Hydraulic Systems
- Voltage Meters
- Lock Out Tag Out
- Maintenance Processes
- Mechanical Expertise
- Data Analysis
- Materials Testing
- Heat Exchanger
- Equipment Assembly
- Voltage Testers
- Equipment Testing
- Hazardous Materials
- Contamination Control
- Proper Waste Disposal
- Troubleshooting and Repair
- Inspect Airframes
- Operational Efficiency
- Life Rafts
- Corrosion Control
- Aircraft Launch
- Corrective Maintenance
- Performing Maintenance
- Blueprint Reading
- Aircraft Tools Knowledge
- System Repairs
- Power Plant Systems
- Equipment Maintenance
- Lubrication Systems
- Diagnosing Problems
- Hydraulic and Pneumatic Systems
- Flight Log Maintenance
- Routine Inspections
- Precision Instruments
- Aircraft Repair and Maintenance
- Engineering Drawings
- Record Maintenance Systems
- In-Flight emergency Management
- Task Delegation
- Document Management
- Customer service focus
- Meeting Coordination
- Strength training
- Exercise program design
- Motivational Coaching
- Special diets
- Clinical Nutrition
- Nutrient analysis
- Meal Planning
- Supplement Knowledge
- Sports nutrition
- Dietary Assessment
- Nutrition counseling
- Healthy eating tips
- Nutrition Research
Certification
- Explosive Ordinance Reconnaissance
- Counter IED awareness
- ACC Classroom Instructor Course
- Airman Leadership School
- Instructor Pilot Upgrade
- Water Survival Training
- Spe3cial Survival Training
- Hypoxia Training
- Electronic Principle
- Brazing/Welding
- LMP - Licensed Massage Practitioner
Timeline
Receptionist Supervisor
United States Air Force, USAF
12.2022 - 08.2023
Remote Seismic Technician/Shift Supervisor
United States Air Force, USAF
08.2021 - 12.2022
Personal Trainer
USAF
03.2015 - 09.2021
Aircrew Flight Equipment Technician/Instructor
United States Air Force, USAF
03.2015 - 08.2021
Lead Maintenance Technician/Training Coordinator
United States Air Force, USAF
12.2011 - 03.2015
Associate of Applied Science - Scientific Analysis Technology
Community College of The Air Force
Bachelor of Science - Nutrition Sciences
Purdue Global
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