Joshua Herbster
Lawton,Oklahoma
Overview
5
5
years of professional experience
Work History
Sales Associate/Customer Service Attendant
Casey's General Stores
Lawton, OK
06.2020 - Current
- Enhanced shopping experience by aiding customers in product selection.
- Processed transactions efficiently using point-of-sale systems.
- Maintained store cleanliness and organization to optimize customer flow.
- Collaborated with team members to achieve daily sales targets.
- Conducted inventory checks and restocked shelves as needed.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Implemented promotional displays, increasing product visibility and engagement.
- Trained new associates on operational procedures and customer service standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Fostered customer engagement to strengthen rapport.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Timeline
Sales Associate/Customer Service Attendant
Casey's General Stores
06.2020 - Current