Joshua Hernandez
West Jordan,UT
Summary
Adaptable Animation major (3.0 GPA) currently attending the academy of art university, with 2.5+ years of work experience. Aiming to leverage a proven knowledge of motivation and conflict resolution, customer needs assessment, and customer communications skills to successfully fill the position . Frequently praised as focused by my peers, I can be relied upon to help your company achieve its goals. Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product sales. Punctual and focused with physical strength to accommodate lifts up to 70 plus pounds.
Overview
8
8
years of professional experience
Work History
Merchandiser
Swire Coca-Cola
Draper, UT
07.2022 - Current
- Present responsible for ensuring customer satisfaction and promoting the look of success on our product portfolio
- Ensure customers have access to the best beverages by keeping product shelves, displays and coolers all stocked and filled!
- Restock displays, sections, racks, coolers and shelves
- Build creative displays and other promotional items throughout the assigned store
- Rotate products to ensure that stores follow a first in first out stocking system
- Maintain backrooms by organizing and consolidating back stock in a safely accessible way
- Clean and organize shelves or aisles each day to provide a safe environment for consumers
- Inspected merchandise for quality and arranged proper display location on floor.
- Established strong vendor relationships to maintain and support business.
Call Center / Lead Generator Agent
Yessio
Midvale, UT
09.2019 - Current
- Explain products or services and prices, and answer questions from customers
- Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes
- Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations
- Adjust sales scripts to better target the needs and interests of specific individuals
- Record names, addresses, purchases, and reactions of prospects contacted
- Maintain records of contacts, accounts, and orders
- Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts
- Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
Debit Card Disputes Advisor
Goldman Sachs
, Utah
04.2022 - 06.2022
- Supported continued monitoring, auditing and reporting to drive compliance and optimize credit card processing.
- Reviewed and verified vendor completeness and compliance to rectify billing disputes and fraud cases.
- Developed and maintained tracking process for plastics and cardholder agreements to support business objectives and projected credit card volumes.
- Fielded [Number] incoming customer calls to deliver high-quality solutions.
- Recommended products and services to meet customers' credit card and banking needs.
- Monitored existing customer accounts for continued creditworthiness based on analysis of past performance and current information.
Outside Sales Representative
TruGreen
02.2019 - 08.2019
- Explain products or services and prices and demonstrate use of products
- Write and record orders for merchandise or enter orders into computers
- Contact customers to persuade them to purchase merchandise or services
- Answer questions about product features and benefits
- Arrange buying parties and solicit sponsorship of such parties to sell merchandise
- Develop prospect lists
- Circulate among potential customers or travel by foot, truck, automobile, or bicycle to deliver or sell merchandise or services
- Record transactions accurately, and keep clients informed about transactions
- Contact prospective customers to determine customer needs, present information, or explain available services
- Identify potential clients, using advertising campaigns, mailing lists, or personal contacts.
Foot-Soldiers
West Jordan, UT
10.2018 - 01.2019
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Oversee regional and local sales managers and their staffs
- Resolve customer complaints regarding sales and service
- Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage
- Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients
- Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms
- Customize insurance programs to suit individual customers, often covering a variety of risks
- Explain features, advantages and disadvantages of various policies to promote sale of insurance plans
- Select company that offers type of coverage requested by client to underwrite policy
- Develop marketing strategies to compete with other individuals or companies who sell insurance
- Contact underwriter and submit forms to obtain binder coverage.
Insurance Sales Representative
Allstate
West Jordan, UT
05.2018 - 10.2018
- Calculate premiums and establish payment method
- Develop marketing strategies to compete with other individuals or companies who sell insurance
- Select company that offers type of coverage requested by client to underwrite policy
- Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts
- Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries
- Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance or specialized policies such as marine, farm/crop, and medical malpractice
- Maintained detailed records of customer information and policy sales.
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Customize insurance programs to suit individual customers, often covering a variety of risks
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients
- Perform administrative tasks, such as maintaining records and handling policy renewals
- Inspect property, examining its general condition, type of construction, age, and other characteristics, to decide if it is a good insurance risk.
Bank Customer Service
Telepreformance
West Valley City, UT
09.2017 - 04.2018
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts
- Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank
- Receive and count daily inventories of cash, drafts, and travelers' checks
- Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents
- Prepare and verify cashier's checks.
Debit Card Fruad
Teleperformance USA /USSA
West Valley, Utah
10.2017 - 10.2018
- Analyzed financial statements, bank records and government databases to identify fraud and other instances of financial crimes.
- Conducted preliminary investigations to confirm violations that occurred and obtained relevant documents and testimony from involved parties.
- Conducted interviews with suspects and filed reports of findings.
- Recognized control failures in bank processes, procedures and customer decisions and categorized losses.
- Identified assets of suspects in order to freeze and seize assets.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
Insurancec Sales Agent
Telepreformance USA/ussa
West Valley, UT
10.2017 - 10.2018
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions..332659
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.63.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Quoted and calculated premium rates for policies, using rate book, [Software] and calculator.
- Drove team revenue totals by bringing in top sales numbers.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales [Number]%.
Education
B.A. - Animation
ACADEMY OF ART UNIVERSITY
Skills
ADDITIONALSKILLS positive empathy caring influenceCold CallingOrder EntryUnderwritingInside SalesInsurance SalesPhotoshopProduct DemosAccount ManagementSales ManagementOutside SalesPresentation SkillsCRM SoftwareConflict Management
Reliable and punctual
Retail sales professional
Product inventory counts
Vendor relations
Heavy lifting
Trend Analysis
Stock management
Performance improvement
Stocking
Shipping procedures understanding
Merchandising
Pallet arrangement
Shelving of products
Light maintenance
Sales trends
Sales training
Exceptional customer service
Contract preparation
Excellent people skills
Relationship building
Merchandising understanding
Upselling
Product and service sales
Problem-solving skills
Stocking and replenishing
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Merchandiser
Swire Coca-Cola
07.2022 - Current
Debit Card Disputes Advisor
Goldman Sachs
04.2022 - 06.2022
Call Center / Lead Generator Agent
Yessio
09.2019 - Current
Outside Sales Representative
TruGreen
02.2019 - 08.2019
Foot-Soldiers
10.2018 - 01.2019
Insurance Sales Representative
Allstate
05.2018 - 10.2018
Debit Card Fruad
Teleperformance USA /USSA
10.2017 - 10.2018
Insurancec Sales Agent
Telepreformance USA/ussa
10.2017 - 10.2018
Bank Customer Service
Telepreformance
09.2017 - 04.2018
B.A. - Animation
ACADEMY OF ART UNIVERSITY