Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Hernandez

LOS ANGELES,CA

Summary

"Dedicated and customer-focused, I am Joshua Hernandez, a 21-year-old professional with a natural flair for positive and engaging customer interactions. My passion for continuous learning and adaptability has equipped me with a versatile skill set that aligns perfectly with the demands of the workplace. I possess a strong drive for self-improvement and am eager to contribute my abilities to a dynamic and passionate team.

Overview

2
2
years of professional experience

Work History

Service Associate

Bloomingdale's
09.2022 - 01.2023
  • Customer-Focused Greeter: Extend a warm welcome to customers, setting a positive tone for their shopping experience.
  • Efficient Order Pick-up Associate: Facilitate the seamless retrieval of online orders for customers, ensuring accuracy and timeliness.
  • "Be-Helpful" Customer Service Agent: Dedicated to providing exceptional customer service by actively assisting with high-end purchases and returns, ensuring a smooth and satisfying transaction process.
  • Payment Processing Expertise: Proficiently handle card payments, guaranteeing secure and efficient transactions.
  • Loyalty Program Advocate: Enhance the customer experience by introducing and promoting an exclusive loyalty program, emphasizing its benefits and advantages.
  • Adaptable Team Member: Willingly take on additional responsibilities and tasks as needed to support the smooth operation of the business.

General Merchandise Team Member

Target
06.2021 - 09.2021
  • Guest Engagement: Warmly welcome and engage with all guests, actively seeking to understand their unique needs and preferences.
  • Product Knowledge: Possess in-depth knowledge of tools, products, and services available, ensuring the ability to provide valuable assistance to customers.
  • Customer Assistance: Provide expert assistance to customers in locating and selecting products, enhancing their shopping experience.
  • Price Management: Successfully executed weekly price changes for all GM categories, contributing to effective pricing strategies.
  • Store Presentation: Dedicate efforts to zoning, and maintaining an organized and presentable inventory to create an inviting shopping environment for the next business day.

Education

In Progress -

Santa Monica College
Santa Monica, CA
08.2024

Skills

  • Adaptability
  • Ability to Multitask
  • Communication Skills
  • Good Team Player
  • Bilingual Spanish
  • Service Oriented

Timeline

Service Associate

Bloomingdale's
09.2022 - 01.2023

General Merchandise Team Member

Target
06.2021 - 09.2021

In Progress -

Santa Monica College

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