Joshua Hernandez
Wappingers Falls,NY
Summary
Dependable employee seeking opportunities to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
8
8
years of professional experience
Work History
Technical Associate
Staples
Wappingers Falls, New York
05.2016 - Current
- Diagnosed and resolved technical hardware and software issues
- Delivered exceptional customer service by actively listening to concerns and addressing them promptly
- Helped users via telephone to diagnose and triage problems
- Facilitated customers in deciding which electronic devices to purchase.
Education
Certification - HVAC -
Dutchess Community College
05.2024
Associate in Science (A.S.) - General Studies -
Dutchess Community College
05.2022
Skills
- Positive and Professional
- Technical Troubleshooting
- Customer Service
- Attention to Detail
- Active Listening
- Written communication
- Time Management
Timeline
Technical Associate
Staples
05.2016 - Current
Certification - HVAC -
Dutchess Community College
Associate in Science (A.S.) - General Studies -
Dutchess Community College