Joshua Hernandez
El Paso,TX
Summary
Skilled with experience in resolving complex inquiries. Possess strong communication skills, problem-solving abilities and demonstrate high adaptability to fast-paced environments. Previous professional roles have demonstrated a consistent history of enhancing satisfaction and team productivity.
Overview
10
10
years of professional experience
Work History
Shipping CSR
Expeditors
El Paso, TX
01.2021 - Current
- Provided customer service support to customers over the phone and by email.
- Identified customer needs and provided appropriate solutions.
- Developed strategies to improve shipping and receiving process.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Participated in team meetings or training sessions when necessary.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
General Manager
Popeyes
El Paso, TX
11.2016 - 01.2021
- Established and maintained effective communication with staff members to ensure efficient operations.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with local health department regulations regarding food safety standards.
- Trained employees on duties, policies and procedures.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Assistant Store Manager
Family Dollar
El Paso, TX
06.2014 - 01.2016
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Education
High School Diploma -
Bel Air High School
El Paso, TX07-2014
Skills
- Complaint Handling
- Paperwork Processing
- Data Entry
- Appointment Scheduling
- Shipping and receiving understanding
- Problem-solving abilities
- Microsoft Excel
- Microsoft Outlook
- Documentation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Shipping CSR
Expeditors
01.2021 - Current
General Manager
Popeyes
11.2016 - 01.2021
Assistant Store Manager
Family Dollar
06.2014 - 01.2016
High School Diploma -
Bel Air High School