Joshua Hernandez
San Antonio,Texas
Summary
Highly adaptable and customer-focused professional with a background in hospitality, customer service, and technical support. Passionate about creating memorable guest experiences, ensuring safety and comfort, and delivering exceptional service in high-energy environments. Proven ability to problem-solve under pressure, foster teamwork, and maintain a positive, welcoming atmosphere. Fluent in Spanish (LOD certified), with strong communication and interpersonal skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager / Traveling Trainer
Dutch Bros
San Antonio, Texas
12.2018 - Current
- Trained and led high-performing teams, ensuring consistency in brand standards and customer service.
- Selected to open new store locations nationwide, bringing leadership, energy, and hands-on training expertise.
- Built strong customer relationships, fostering a sense of community and brand loyalty.
- Balanced management responsibilities while maintaining a fun, energetic, and team-oriented work culture.
Flight Attendant
Alaska Airlines
Seattle, WA
03.2024 - 12.2024
- Ensure passenger safety and comfort while maintaining compliance with FAA regulations.
- Deliver exceptional in-flight service with professionalism, warmth, and adaptability.
- Demonstrate quick decision-making and emergency management skills to handle any onboard situations.
- Build meaningful connections with passengers and team members to create a positive flying experience.
Full-Time Technical Specialist
Apple Inc.
San Antonio, Texas
02.2023 - 03.2024
- Provided personalized product education and troubleshooting, helping customers optimize their Apple experience.
- Utilized strong communication and problem-solving skills to resolve technical issues efficiently.
- Delivered exceptional customer service, ensuring a seamless and engaging shopping experience.
- Adapted quickly to fast-paced retail environments, managing multiple tasks while maintaining professionalism.
Bartender
Chicken N Pickle
San Antonio, Texas
11.2022 - 07.2023
- Engaged with customers in a high-energy setting, ensuring exceptional service and memorable experiences.
- Maintained strict health and safety standards while crafting beverages with precision and presentation.
- Thrived under high-pressure rushes, utilizing strong multi-tasking and organizational skills.
- Created an inviting and fun atmosphere, making guests feel valued and welcomed.
Education
High School Diploma -
Thurston High School
Springfield, OR06-2019
Skills
- Customer Engagement and Hospitality Excellence
- Conflict Resolution and Problem-Solving
- Safety and Emergency Procedures
- Bilingual communication (English and Spanish)
- Leadership and Team Development
- Adaptability and Crisis Management
- Attention to detail and presentation, ability to thrive in fast-paced environments
- Ability to thrive in fast-paced environments
Certification
- FAA Certified – Safety & Emergency Procedures (Flight Attendant Training)
Bilingual – Fluent in Spanish (LOD Certified) - CPR & First Aid Certified
Authorized to work in the U.S. for any employer
Timeline
Flight Attendant
Alaska Airlines
03.2024 - 12.2024
Full-Time Technical Specialist
Apple Inc.
02.2023 - 03.2024
Bartender
Chicken N Pickle
11.2022 - 07.2023
Assistant Manager / Traveling Trainer
Dutch Bros
12.2018 - Current
High School Diploma -
Thurston High School
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