Joshua Hernandez
Haverhill
Summary
Results-driven individual with experience in customer service and office management. Known for strong attention to detail and adaptability, contributing to seamless daily operations and positive client interactions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Direct Care Staff Member
Northeast Family Institute
Haverhill, MA
03.2025 - Current
- Assisted individuals with daily living activities, ensuring comfort and dignity.
- Developed and maintained positive relationships with clients to foster rapport.
- Implemented individualized care plans, adapting strategies to meet unique needs.
- Monitored client behavior and reported changes to healthcare professionals.
Assistant Store Manager
Lids/Hat World
Salem, NH
03.2021 - 03.2025
- Managed daily office operations, ensuring smooth workflow and communication across departments.
- Provided exceptional customer service to visitors and callers, creating a welcoming atmosphere
- Ensured compliance with company policies and procedures to maintain operational efficiency.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
Bank Teller
Haverhill Bank
Haverhill, MA
09.2021 - 06.2022
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Managed cash drawer, maintaining balanced records and minimizing discrepancies during audits.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Education
High School Diploma -
Whittier Technical High School
Haverhill, MA06-2022
Skills
- Office management
- Store operations
- Customer service
- Child development
- Schedule management
Certification
- CPR & AED Certified Training - March 2025
- NFI MA Information Privacy and Security (HIPAA and MA Data Law)
- NFI MA Blood Borne Pathogens (Universal Precautions and Infection Control)
- Microsoft Office
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Direct Care Staff Member
Northeast Family Institute
03.2025 - Current
Bank Teller
Haverhill Bank
09.2021 - 06.2022
Assistant Store Manager
Lids/Hat World
03.2021 - 03.2025
High School Diploma -
Whittier Technical High School