Joshua Hernandez-Rojas
Akron,OH
Summary
Dedicated to delivering exceptional service and support, friendly and empathetic professional with excellent communication skills. Solid understanding of customer needs and conflict resolution, equipped with strong problem-solving abilities. Goal is to foster positive customer relationships, contributing to satisfaction and loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
United States Marine
United States Department Of Defense
06.2023 - Current
- Ensured continuity of operations by meticulously maintaining records, reports, and documentation related to all aspects of the unit''s activities.
- Improved overall unit performance with thorough after-action reviews and constructive feedback .
- Responded to and assisted in medical emergencies.
- Lead teams of 5-6 marines
- Positively interacted with marines under my care to boost morale.
Assistant Manager
Federals Street Tacos
07.2024 - 01.2025
- Managing 2-3 tasks at once.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
School Student Ambassador
Firestone High School
08.2021 - 05.2023
- Contributed to the planning of special events like graduation ceremonies or award nights, ensuring smooth execution of important milestones.
- Participated in regular training sessions to enhance my ability to communicate effectively to business partners
- Gathered feedback from students, staff for continuous improvement of school policies and procedures improving quality of life by 38%
BOH Team Member
Chick-Fil-A Restaurant
10.2022 - 03.2023
- Conduct proper food preparation and cooking process to insure safe consumption.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Food Service Worker
Tres Potrillios
03.2022 - 10.2022
- Maintained cleanliness and sanitation standards in the kitchen, dining area, and food preparation areas.
- Followed proper food handling procedures to ensure safety and quality of products.
- Collaborated with up to 6 team members at once to ensure smooth operation of the kitchen during busy periods.
- Managed 3-4 tasks simultaneously while maintaining attention to detail in a fast-paced environment.
Family Babysitter
Friends & Family
01.2021 - 02.2022
- Helped children learn how to complete small chores appropriate for age level.
- Providing enrichment for the children.
- Clear and positive communication with guardians and children.
- Prepared healthy, age-appropriate snacks and meals.
- Took care of 2-3 children per family ranging from 4-9 years old
Education
High School Diploma -
Firestone High School
Akron, OH05-2023
Skills
- Quick decision making
- Teamwork and cooperation
- Integrity and honesty
- Discipline and focus
- Food Safety
- Guest Services
- Food Handling
- Communication Skills
- Record Management
- Leadership Experience
- Conversational Spanish
Certification
- EPA Universal Certification, Present
- Riseup customer service and sales, Present
Timeline
Assistant Manager
Federals Street Tacos
07.2024 - 01.2025
United States Marine
United States Department Of Defense
06.2023 - Current
BOH Team Member
Chick-Fil-A Restaurant
10.2022 - 03.2023
Food Service Worker
Tres Potrillios
03.2022 - 10.2022
School Student Ambassador
Firestone High School
08.2021 - 05.2023
Family Babysitter
Friends & Family
01.2021 - 02.2022
- EPA Universal Certification, Present
- Riseup customer service and sales, Present
High School Diploma -
Firestone High School
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