Hi, I’m
Joshua Hershenberg
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Seasoned Operations Manager and talented leader with 10+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing a "new-wave" understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
7
years of professional experience
1
Certification
Work History
Biscuit Bar
Operations Manager
06.2019 - 02.2023
Job overview
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted Interviews with potential new staff
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Created training materials for management and FOH
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Kerbey Lane Cafe
Assistant General Manager
04.2017 - 05.2019
Job overview
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled invoices, budgets, and PNL
- Motivated, trained, and disciplined employees to maximize performance.
- Managed team schedule for 60+ employees with eye for coverage needs and individual strengths.
SPiN
Assistant General Manager
08.2018 - 09.2019
Job overview
- Motivated, trained, and disciplined employees to maximize performance.
- Crelated a cocktail menu that fit the culture of Austin, as well as the culture of SPiN.
- Resolved problems promptly to generate a new customer social media presence.
- Managed and developed a team schedule for coverage needs and individual strengths.
House Of Blues
FOH Manager
07.2016 - 07.2018
Job overview
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Education
The University of Texas At El PasoEl Paso, TX
Associate of Arts from Hospitality Administration And Management
04.2013
Skills
- Workflow Planning
- Staff Management
- Project Management
- Mergers and Acquisitions Knowledge
- Proficient in Aloha, POS, Toast, Compete, Micros, Clover and Square
Certification
- Certified Sommeliers, The Court of Master Sommeliers
Languages
Spanish
Professional Working
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
Biscuit Bar
06.2019 - 02.2023
Assistant General Manager
SPiN
08.2018 - 09.2019
Assistant General Manager
Kerbey Lane Cafe
04.2017 - 05.2019
FOH Manager
House Of Blues
07.2016 - 07.2018
The University of Texas At El Paso
Associate of Arts from Hospitality Administration And Management
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