Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Joshua Hickman

Joshua Hickman

General Manager of Operations, VP of Sales
Williamsville,NY

Summary

With a proven track record at The U.S. Home Pro, I excelled in enhancing operations and spearheading sales growth, increasing net sold amounts significantly. My expertise in operations management and adept problem-solving skills, coupled with a knack for staff development, have consistently driven business success and customer satisfaction.

I have exceeded expectations, timeline and goals in every department I have been a part of. The tools I have developed can assist the company long after I am gone.

Overview

12
12
years of professional experience

Work History

General Manager of Operations

The U.S. Home Pro
01.2022 - Current
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
  • Implemented technology upgrades which resulted in increased workflow efficiency.
  • Reduced lead times through careful planning.

Vice President of Sales & Regional Sales Manager

The U.S. Home Pro
01.2018 - 01.2022
  • Increased sales revenue by developing and implementing innovative sales strategies.
  • Developed short and long-term sales strategies to gain market share, uncover new sales opportunities and increase revenue.
  • Launched successful marketing campaigns that generated leads and heightened brand awareness.
  • Developed and trained new Sales Managers in both existing markets and new markets, growing company revenue year over year.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Introduced new products to our offerings, trained our Marketing Teams to generate leads for the new products, trained our Sales Teams how to sell the new products, and developed best practices with our Installation Teams to install these products.
  • Increased Net Sold Amounts in all Markets, from $7 Million to over $17 Million in 4 years.

Sales Manager & Director of Marketing

The U.S. Home Pro
04.2015 - 01.2019
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Grew Net sold amount from $1.5 Million in 2016 to over $5 Million in 4 years.

Owner Operator

Ohio Remodeling Group
01.2013 - 03.2015
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.

Education

High School Diploma -

Infinite Possibilities Christian Academy, Sandy Hook, KY
06-2003
  • Governors Scholarship Recipient
  • 3.9 GPA
  • Ranked in Top 5% of class

Skills

  • Operations management
  • Staff development
  • Business analysis
  • Logistics management
  • Staff management
  • Business development

  • KPI tracking
  • Problem-solving
  • Policies and procedures implementation
  • Sales presentations
  • Sales background

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

General Manager of Operations - The U.S. Home Pro
01.2022 - Current
Vice President of Sales & Regional Sales Manager - The U.S. Home Pro
01.2018 - 01.2022
Sales Manager & Director of Marketing - The U.S. Home Pro
04.2015 - 01.2019
Owner Operator - Ohio Remodeling Group
01.2013 - 03.2015
Infinite Possibilities Christian Academy - High School Diploma,
Joshua HickmanGeneral Manager of Operations, VP of Sales