Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Joshua Hickman

Joshua Hickman

Bronx

Summary

Equipped with strong problem-solving abilities, a thirst for knowledge, and exceptional communication skills. Prepared to make a valuable contribution to team success and drive positive outcomes. Eager to take on new challenges and propel organizational goals forward with unwavering dedication and enthusiasm.

Overview

23
23
years of professional experience

Work History

Eligibility Specialist

SSO LLC
06.2020 - 01.2025
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Interviewed applicants and explained scope of different available benefits.

EXECUTIVE ASSISTANT TO CEO

ACI
07.2012 - 10.2012
  • Administrative work (ordering and returns, household managing, bill pay, computer software installation, payroll, phone calls, computer problem shooting).
  • Perform errands as needed or requested by Chief Executive Officer.
  • Provide care of rare and exotic birds.
  • Personal Driver.
  • Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
  • Conserves executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.
  • Maintains executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.
  • Represents the executive by attending meetings in the executive's absence; speaking for the executive.
  • Completes projects by assigning work to clerical staff; following up on results.
  • Prepares reports by collecting and analyzing information.
  • Secures information by completing data base backups.
  • Provides historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions.
  • Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.
  • Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
  • Contributes to team effort by accomplishing related results as needed.

CNA

FIRST HEALTH OF THE CAROLINAS
01.2008 - 12.2008
  • Prepared patients for surgery.
  • Transported patients to and from operating rooms.
  • Managed equipment (stretchers, O2 tanks).
  • Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.
  • Documents actions by completing forms, reports, logs, and records.
  • Maintains work operations by following policies and procedures.
  • Protects organization's value by keeping patient information confidential.
  • Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations; maintaining licensure.
  • Enhances nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

FRONT DESK CLERK

MARRIOTT HOTEL
01.2007 - 12.2007
  • Greet guests and patrons as they arrive.
  • Ask if guests have a prior booking.
  • Manage the registration process.
  • Ask for identification and ensure that the provided credentials are accurate.
  • Handle guest check-ins and check-outs appropriately.
  • Operate hotel switchboard, take calls and provide information and transfer calls.
  • Manage accurate accounting of all rooms.
  • Provide guests with room keys and call for bellboys.
  • Take reservations over the telephone, through emails and in person.
  • Answer queries regarding the hotel's services, charges, dining facilities, sports facilities and travel directions.
  • Refer guests to appropriate departments to resolve complaints or provide suggestions.
  • Compute bills and take payments.
  • Provide guests with directions around the hotel.
  • Contact housekeeping and maintenance departments when a problem is reported.
  • Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them.
  • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.

SOLDIER

U.S. ARMY
04.2002 - 04.2005
  • Acted as front man for Army band Led jazz, big band, and rock combos.
  • Answered telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.
  • Played auxiliary percussion in marching band.
  • Conducted and managed the patrols brief/debrief process for multiple teams along with detainee operations and tactical site exploration.
  • Coordinated with Special Forces groups to facilitate the kill/capture of high-valued targets.
  • Awarded the Army Achievement Medal in 2003.
  • Received Global War on Terrorism Service Medal.
  • Personally responsible for over $1,000,000.00 of command equipment with no deficiencies, losses or damages.
  • Maintained 100% accountability of a large section of equipment worth over $1,000,000.00 during overseas deployments.
  • Formally recognized for playing an instrumental role in the implementation of cost savings measures.
  • Supported CFO through personal document management, calendar organization and collateral preparation for meetings.

Education

B.S. - LIBERAL ARTS

The New School
01.2018

Skills

  • Emotional Intelligence

  • Customer Service Oriented

  • Works Well Under Pressure

  • Microsoft Office Proficient

  • Presents Well

Timeline

Eligibility Specialist

SSO LLC
06.2020 - 01.2025

EXECUTIVE ASSISTANT TO CEO

ACI
07.2012 - 10.2012

CNA

FIRST HEALTH OF THE CAROLINAS
01.2008 - 12.2008

FRONT DESK CLERK

MARRIOTT HOTEL
01.2007 - 12.2007

SOLDIER

U.S. ARMY
04.2002 - 04.2005

B.S. - LIBERAL ARTS

The New School

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