JOSHUA HICKS
Lead Bartender
Austin,TX
Summary
Talented leader offering over 20 years of experience in customer service industries. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Overview
19
19
years of professional experience
Work History
Lead Bartender/Chef
Marriott International - Renaissance Hotel
Austin, TX
10.2017 - Current
- Decreased bar costs over 30% during the past year while increasing sales 15% over past year
- Provided technical support and consulted with management for implementation of new inventory systems
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
Operations Manager
Chuys
Cedar Park, Texas
11.2016 - 12.2017
- Responsible for growth and development of togo operations - created continual 10% growth month to month while maintaining highest retention rate in the restaurant
- Created and implemented systems for maintaining the lowest food costs in the region while serving as kitchen manager through minimizing waste and maximizing productivity
- Developed programs for instilling corporate culture in staff leading to better retention, better service, and higher quality products.
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 10 member management team with related direct reports.
Assistant General Manager
Golden Nugget
Lake Charles, LA
09.2014 - 02.2016
- Developed and implemented standard operating procedures for five star in room dining, quick service restaurant, and a casual dining restaurant
- Developed and promoted current management staff and managerial candidates
- Responsible for monitoring and auditing month-to-month financials
- Engaged team members and improved performance by delivering daily updates and conducting monthly meetings to obtain feedback and convey new policies.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Front Manager
Landry’s Inc, Saltgrass Steakhouse
01.2003 - 01.2014
- Responsible for staff development through integrated training and incentive programs -Managed day-to-day operations of casual dining restaurant.
- Implemented systems for more accurate inventory checks and balances.
Founder
CFO – Green Brothers Sustainable Solutions
01.2010 - 01.2012
- Provided cost-benefit analysis for projects and purchasing
- Managed and maintained logistical framework for the company
- Responsible for all bookkeeping and fiscal responsibility
- Created and managed quarterly business financial analysis
- Developed key operational initiatives to drive and maintain substantial business growth
- Investigated and addressed business development challenges to proactively mitigate problems
- Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities
Education
90 Credit Hours - Philosophy
- Majored in Philosophy
- Minored in Biology
- Received Presidential Scholarship
- Member of Kappa Sigma Fraternity
- Elected President of Kappa Sigma Fraternity in 2007
Associates of Applied Science - Information Technology
- Graduated summa cum laude
- Graduated with 4.0 GPA
- Dean's List all trimesters
High School Diploma -
- Graduated Salutatorian
- Member of National Honor Society
Skills
Auditingundefined
Timeline
Lead Bartender/Chef - Marriott International - Renaissance Hotel
10.2017 - Current
Operations Manager - Chuys
11.2016 - 12.2017
Assistant General Manager - Golden Nugget
09.2014 - 02.2016
Founder - CFO – Green Brothers Sustainable Solutions
01.2010 - 01.2012
Front Manager - Landry’s Inc, Saltgrass Steakhouse
01.2003 - 01.2014
Cameron ‘Yoe’ High School - High School Diploma,
ITT Technical Institute - Associates of Applied Science, Information Technology
Southwestern University - 90 Credit Hours, Philosophy
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