Joshua Hicks
Frankfort,OH
Summary
Accomplished Licensed Nursing Home Administrator with a proven track record at Deerfield Nursing Corp, enhancing facility compliance and resident satisfaction. Expert in organizational leadership and problem-solving, Significantly increased occupancy levels and fostered strong community healthcare relationships. Skilled in CPR/AED, prioritize safety and quality improvement, ensuring top-tier care and operational excellence.
Overview
24
24
years of professional experience
Work History
Licensed Nursing Home Administrator
Deerfield Nursing Corp
04.2011 - Current
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Implemented innovative marketing strategies to attract new residents while maintaining high occupancy levels in the nursing home facility.
- Maintained compliance with statutory, regulatory, state, and federal guidelines for benefits and developed appropriate procedures to meet nursing home objectives.
- Optimized staffing models for efficient personnel scheduling that balanced employee needs with facility requirements.
- Developed strong relationships with local healthcare providers, increasing referral rates and strengthening the facility's reputation within the community.
- Championed a resident-centered approach to care by actively soliciting feedback from patients' families regarding their experiences at the nursing home facility.
- Maintained key staff by fostering a positive work environment through open communication and proactive problem-solving, introducing attendance bonuses.
- Oversaw risk management activities by developing safety protocols and promoting a culture centered around resident well-being to minimize potential liability concerns and achieve and maintain a"group rating."
- Defined testing protocols, quality assurance initiatives, and clinic policies and procedures.
Director of Safety and Maintenance
Deerfield Nursing Corp
01.2001 - 04.2011
- Designed safety policy and BWC claim/policy management and premium reduction strategies.
- Analyzed and identified equipment failure root causes and initiated correction actions.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Coordinated building and equipment repair.
- Created and submitted detailed reports to highlight maintenance activities and equipment performance.
Education
Bachelor of Science - Long-term Healthcare Administration
Ohio University
Athens, OH06.2011
Skills
- Organizational Leadership
- Operations Management
- Quality Improvement
- Personnel Management
- Employee retention strategies
- Problem-Solving
- Certified in CPR/AED
- Staff Management
- Task Prioritization
Cultural Exchange
Spanish III credit at the University of Monterrey in Vera Cruz, Mexico.
Languages
Spanish
Elementary
Portuguese
Elementary
Timeline
Licensed Nursing Home Administrator
Deerfield Nursing Corp
04.2011 - Current
Director of Safety and Maintenance
Deerfield Nursing Corp
01.2001 - 04.2011
Bachelor of Science - Long-term Healthcare Administration
Ohio University