Joshua Hicks
Springer,OK
Summary
A reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Asset Protection Specialist prevents theft and fraud and encourages safety program compliance to reduce store loss. Reviews CCTV and exception reports, monitor security, and audits surveillance to identify and investigate incidents. Performs duties safely and with demonstrated integrity by focusing on business objectives while supporting key asset protection and operational responsibilities.
Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. I am extremely driven toward my work.
Technology sales professional with proven track record in driving sales and leading high-performing teams. Focused on collaboration and achieving results, adaptable to changing business needs. Skilled in client relationship management and strategic sales planning.
Overview
13
13
years of professional experience
Work History
Salesmen
Patriot Chevrolet GMC
08.2023 - 06.2025
- Developed strong client relationships through consistent communication and exceptional customer service.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
Teller
First Nation Bank
01.2023 - 08.2023
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Asset Protection Specialist
Target
10.2020 - 01.2023
- Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
- Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
- Controlled reduction of loss inventory by protecting company assets.
- Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
- Reported hazardous or unsafe conditions to management to reduce risk of injury.
- Prepared case reports, preserved evidence, interacted with law enforcement and testified in criminal and civil court actions to facilitate prosecution.
Technology Sales Supervisor
Staples
01.2016 - 09.2020
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Interpreted sales and pricing policies to departmental personnel and customers.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Marina Dock Hand, Cashier
Lake Murray Marina
05.2012 - 08.2017
- Have Knowledge of marina knots and ropes to perform daily docking and departure tasks for boats.
- Navigate boats in a safe manner for docking and departures
- Have excellent customer care services to complete customer's requests
- Have knowledge of restocking and Cashier Skills
Education
Bachelor of Business Management -
University of Central Oklahoma
Edmond, OK03-2025
Associates of Science -
Murray State College
Tishomingo, OK05.2020
High School Diploma -
Plainview High School
Ardmore, OK2015
Skills
- Customer Service Experience
- CCTV Monitoring
- Loss prevention experience
- Team Building
- AutoCAD: Multi Views, Detailed Elevations, Floor plans
- Critical thinker
- IPhone phone repair
- Computer troubleshoot problems
- Sales Expertise
- Night and Safe Deposit Procedures
- Currency and Coin Counters
- MS Office Proficiency
- Cash Handling Expertise
- Excellent Communication Skills
- Excellent Time Management Skills
- Night Deposit Transactions
- Staff Management
- Sales negotiation
- Lead generation
References
- Brandon Honeycutt - Patriot Chevrolet GMC General Manager - Phone: (580) 465-6658
- David Gillaspy - Staples Store Manager - Phone: (580) 798-7960
- Jacob Custard - Lake Murray Marina Store Manager - Phone: (580) 504-7097
- Tommy Caster - Target Asset Protection Manager - Phone: (405) 640-8267
- Kelly Wyatt - First Nation Bank Teller Manager - Phone: (580) 276-6384
- Tracy Edwards - First Nation Bank Broadway Teller Manger - Phone (435) 722-7357
- Jerry Naylor - Plainview High school Trach & Cross-Country Coach - (580) 220-7042
Timeline
Salesmen
Patriot Chevrolet GMC
08.2023 - 06.2025
Teller
First Nation Bank
01.2023 - 08.2023
Asset Protection Specialist
Target
10.2020 - 01.2023
Technology Sales Supervisor
Staples
01.2016 - 09.2020
Marina Dock Hand, Cashier
Lake Murray Marina
05.2012 - 08.2017
Bachelor of Business Management -
University of Central Oklahoma
Associates of Science -
Murray State College
High School Diploma -
Plainview High School
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