Joshua Higley
SAINT GEORGE
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Night Auditor
Best Western Settlers Point
12.2023 - 04.2024
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
- Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Machine Operator
Berry's
02.2023 - 12.2023
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Collaborated with team members to optimize production processes and improve overall performance.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Assistant General Manager
Costa Vida
12.2022 - 02.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Shop Laborer
Czarnowski
09.2022 - 12.2022
- Completed daily tasks accurately and on-time to support shop needs.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Worked on upcoming projects and older projects with companies such as Ford motor company, Chevrolet, Porsche, Panasonic for new upcoming events / Releasing of new products
- Wood working
- Wielding
- Metal work
- Construction
- Forklift certified
- C.P.R certified
- Helped managers with daily checklists and last-minute requirements.
- Worked on deadline based projects
Off Premise Coordinator / Upper Management
Mo'bettahs
12.2019 - 03.2022
- Worked closely with management teams to plan, develop and execute technical strategies aligned to Owner's vision.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Oversaw development and implementation of improvements to support and network operations.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Communicated regularly with customers concerning data exchange and technology integration.
- Reviewed and assessed food and waste, implementation, testing and deployment needs to identify project requirements and costs.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Managed large scale catering orders for customers including amount, serving as well as delivery.
- Maintained a fully operational store including scheduling the hiring process and training all new employees cooking, prepping and proper cleaning procedures.
Education
No Degree - Diesel Mechanics
Dixie Technical Collage
St. George, UTSkills
- Procedural Optimization
- Business Operations Knowledge
- Team Leadership Expertise
- Resource Allocation
- Financial Reporting
- Training and Development
- Profit and Loss Control
- Sales Coaching
- Food Safety and Sanitation
- Staff Management
- Inventory Control
- Strategic Planning Skill
Timeline
Night Auditor
Best Western Settlers Point
12.2023 - 04.2024
Machine Operator
Berry's
02.2023 - 12.2023
Assistant General Manager
Costa Vida
12.2022 - 02.2023
Shop Laborer
Czarnowski
09.2022 - 12.2022
Off Premise Coordinator / Upper Management
Mo'bettahs
12.2019 - 03.2022
No Degree - Diesel Mechanics
Dixie Technical Collage