Joshua Hildebrandt

This position allowed me to further my leadership ability and develop a full view of organizational excellence as it empowered me to oversee the Human Resources, Facility Maintenance, Compliance, and Recruiting departments, and develop a wide range of sales leaders across 7 states.

Responsibilities and essential duties:

• Lead weekly meetings with every Department and Regional sales Leader to analyze our trends, identify opportunities for process improvement, and implement strategies to achieve our long-term visions
• Lead weekly virtual meeting for the sales management team to share best practices, skill build, and deliver high quality utilization of the tools at our disposal
• Lead the Human Resources, Compliance, Payroll, and Recruiting departments
• Provide weekly sales forecasts and trends for the sales team to act on
• Establish key performance indicators (KPIs) and how to properly incentivize them
• Oversee the dissemination of Performance Improvement Plans
• Facilitate and execute quarterly business reviews for District Managers and department heads
• •Create an internal path for employee advancement and interview each employee that satisfies the necessary requirements
• Create and communicate a companywide ranker based on performance on a weekly cadence.
• Connect with the employees through competitions, a weekly newsletter, and companywide calls to celebrate our top performers

This position allowed me to utilize the experience and training I gained as a store manager to coach and train 15 store managers, 2 district managers, and 70+ employees to increase company profit and decrease employee turnover.

Responsibilities and essential duties:

• Responsible for over $20M in annual sales
• Performed weekly store visits to discuss performance and develop action plans to help improve the previous week's results and hit sales deadlines
• Performed store inspections to ensure each location maintained a pristine presentation
• Performed 60 and 90-day evaluations for new hires throughout the company to review performance and develop new game plans for efficiency and success
• Performed quarterly reviews with every store and district manager
• Responsible for the end-to-end personnel process of employees from interview and hire to documentation and termination
• Responsible for opening 13 new locations
• Responsible for implementing social media marketing strategies and creating local events to increase our customer footprint

This position allowed me to utilize the experience and training I gained as a sales consultant to coach and train employees, increase store profits, and hit personal and store goals under monthly time constraints.

Responsibilities and essential duties:

• Consistently exceeded key metrics and performed above expectation
• Lead the company in close rate and gross profit per customer
• Responsible for maintaining necessary inventory levels and minimizing shrinkage
• Coached employees daily to ensure profit was maximized on every transaction
• Documented and held employees accountable to my expectations and the company's requirements
• Interviewed prospective employees for potential employment
• Trained new employees for the sales consultant position

This position gave me the foundations of selling. I was able to create a base and fine tune my craft on a daily basis with a focus on service and solving the customer's problems with products.

Responsibilities and essential duties:

• Prospected for new business relationships
• Managed existing business relationships
• Build business funnel to track activity on all accounts
• Supported customers to ensure they received the best customer service and sales
• assistance in the retail industry
• Analyzed customers' accounts and cellular needs to maximize profitability
• Troubleshot customer devices and resolved problems
• Consistently hit and overachieved on personal goals