Joshua Hill
Edmond
Overview
8
8
years of professional experience
1
1
Certification
Work History
Database Administrator
RMS Computer Corporation
07.2021 - Current
- Administration of Oracle stand-alone and RAC clustered environments (11g, 12c, 19c)
- Created shell scripts which resulted in a 200% boost in efficiency for quarterly maintenance activities such as patching, upgrades, etc. As well as other various shell scripts to reduce user error and increase efficiency in daily activities
- Responsible for patching an environment of about 600 servers as well as installing new quarterly homes on around 100 extra servers each quarter. In which efficiency was greatly increased by shell scripts that I have developed.
- Proficient in constructing SQL queries including joins, set operators, aggregate functions etc.
- Proficient in creating sql scripts to automate repeating DB tasks.
- Database tuning
- Data guard and golden gate
- Carry out daily database support and maintenance activities on a large scale network
- Patching oracle servers
- Database upgrade / migration
- Managing file systems
- Managing oracle RMAN and general data backups
- Database recovery
- Automation using shell scripts
Remote Access Security Specialist / Backup Onsite Tech
Dell
01.2019 - 03.2021
- Performed troubleshooting on a variety of issues with Secure Tokens and Secure Badges
- Performed hardware repairs and maintenance on laptops and desktops.
- Experience wiping and re-imaging company assets.
- Performed general software and OS troubleshooting.
- Ensured secure access to a large-scale internal computing network through various security methods that served the customers' needs and protected their information infrastructure.
- Granted and denied access to end users trying to get on an internal network by means of verification and vetting.
- Worked closely with InfoSec to enforce and maintain security over a large scale service desk environment.
- Performed changes to remote access users account permissions while following proper guidelines set out by the customer.
- Built knowledge base for a large team including all documentation for team policies, troubleshooting steps for common issues, security process, etc
- Helped with training by maintaining updated information in training documents as well as instructing and training people directly.
Helpdesk Subject Matter Expert
Dell
06.2018 - 01.2019
- Worked directly with product managers to find solutions to emerging issues.
- Worked Tier II escalations in a service desk environment daily.
- Performed troubleshooting over the phone, chat, and through remote access with VPN support.
- Supported a wide variety of issues pertaining but not limited to Windows and Microsoft Office
- Increased the knowledge base for my assigned programs.
- Provided guidance to less experienced technicians within my team.
- Recognized for Top Performer award during my training class.
Education
High School Diploma -
Choctaw High School
Oklahoma05-2018
Skills
- SQL
- OEM
- Shell Scripting
- Microsoft SQL Server
- Linux
- Azure
- Microsoft Office
- Database Administration
- UNIX
- Microsoft Excel
- High availability
- Oracle
- Scripting
- Database administration
Certification
- Oracle Database SQL Certified Associate
Timeline
Database Administrator
RMS Computer Corporation
07.2021 - Current
Remote Access Security Specialist / Backup Onsite Tech
Dell
01.2019 - 03.2021
Helpdesk Subject Matter Expert
Dell
06.2018 - 01.2019
High School Diploma -
Choctaw High School