Joshua Hilland
Surprise,AZ
Summary
Driven professional with a proven track record in consultative selling and relationship management, notably at BMW of Carlsbad-Auto Nation. Excelled in new business development and customer engagement, achieving significant sales growth. Skilled in leveraging service level agreements and account management to exceed sales quotas and foster client satisfaction.
Overview
8
8
years of professional experience
Work History
Client Advisor-Salesman
BMW of Carlsbad-Auto Nation
06.2021 - 03.2024
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Trained and mentored new sales representatives.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Assisted customers with product selection based on individual needs and preferences.
- Developed and maintained strong relationships with clients to maximize satisfaction.
Account Manager
Red Bull Distribution
04.2016 - 06.2021
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Identified key entry points to enhance market penetration and maximize returns.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Achieved or exceeded company-defined sales quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Contributed to event marketing, sales and brand promotion.
- Set and achieved company defined sales goals.
- Trained new employees on customer service, money handling and organizing strategies.
Education
High School Diploma -
Mesa Murrieta High School
Murrieta, CA06.2013
Skills
- New Business Development
- Consultative Selling
- Service Level Agreements
- Department coordination
- Relationship Management
- Customer Engagement
- New Account Setup
- Account Management
Timeline
Client Advisor-Salesman
BMW of Carlsbad-Auto Nation
06.2021 - 03.2024
Account Manager
Red Bull Distribution
04.2016 - 06.2021
High School Diploma -
Mesa Murrieta High School
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