Joshua Hobson
Houston
Summary
Dedicated professional highly skilled in transportation flow management. Talented individual offering dynamic skills in import and export laws and strategic initiatives. Outstanding problem-solving and critical thinking skills. Serves as point-of-contact for all transportation-related inquiries and issues.
Overview
9
9
years of professional experience
Work History
Driver Qualifications Specialist
CEVA Logistics Inc.
06.2022 - Current
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
Driver Manager
Fleetpride Heavy Duty Parts & Service
01.2021 - Current
- Enhanced driver performance by implementing effective training programs and coaching sessions.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Streamlined route planning with the use of GPS navigation software, optimizing schedules for maximum efficiency.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Improved communication between drivers and dispatchers by implementing a reliable messaging system for timely updates.
- Developed strong relationships with clients through consistent communication and excellent service, resulting in repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Truck Driver Recruiter Customer Relations (Remote)
Next Level Trucking Program
01.2021 - 03.2022
- Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
- Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Regional Operations Manager
Who DAT Restaurants
01.2015 - 12.2021
- Streamlined regional operations by implementing efficient processes and procedures.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Prepared and managed budget of $100,000 per year, and capital expenses while reducing costs as
appropriate, resulting in $150,000 in profits per year. - Coordinated daily management operations.
- Maximize customer satisfaction.
- Responded efficiently and accurately to all customer and vendor needs.
- Upgraded and maintained facility infrastructure
- Developed and created menus based on customer reviews and market needs.
- Event planning for approximately 200-400 people on a routine and quarterly basis for both company
and community. - Interview, hire, orient, and train new employees.
- Worked with government and regulatory bodies such as: OSHA, fire marshals, Louisiana State
Health Department, and maintaining permits through the parish.
Education
Bachelor of Science - Heating, Air Conditioning, And Refrigeration Installation And Repair
Ashland University
Ashland, OH06.2024
Associate of Applied Science - Technology - A/C Refrigeration
Baton Rouge Community College
Baton Rouge, LA06.2005
Skills
- Passenger Transportation
- Passenger Assistance
- Commercial Driving
- Vehicle Inspection
- Data Entry
- Data Collection
- Report Generation
- Product Knowledge
- Scheduling
Timeline
Driver Qualifications Specialist
CEVA Logistics Inc.
06.2022 - Current
Driver Manager
Fleetpride Heavy Duty Parts & Service
01.2021 - Current
Truck Driver Recruiter Customer Relations (Remote)
Next Level Trucking Program
01.2021 - 03.2022
Regional Operations Manager
Who DAT Restaurants
01.2015 - 12.2021
Bachelor of Science - Heating, Air Conditioning, And Refrigeration Installation And Repair
Ashland University
Associate of Applied Science - Technology - A/C Refrigeration
Baton Rouge Community College