Summary
Overview
Work History
Education
Skills
Timeline
Generic
Joshua Hobson

Joshua Hobson

Spring,USA

Summary

Experienced manager with a strong background in quality onboarding training. Recognized for establishing and maintaining elevated standards in onboarding and qualification. Acknowledged for fostering collaborative teamwork and adeptness in adjusting to evolving demands, guaranteeing precision and reliability. Skilled in quality management systems and organizational compliance, instrumental in paving the way for favorable project outcomes.

Overview

11
11
years of professional experience

Work History

Driver Qualifications/Onboarding Specialist

CEVA Logistics Inc.
06.2022 - Current
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Reviewed onboarding compliance policies ensuring alignment with regulatory standards and organizational objectives.
  • Collaborated with cross-functional teams to implement effective onboarding training programs.
  • Monitored industry regulations, ensuring timely updates to qualifications and onboarding protocols and procedures.
  • Evaluated internal controls, recommending enhancements to mitigate qualifications and onboarding risks effectively.
  • Fostered a culture of compliance through ongoing education and communication initiatives within the organization.
  • Evaluated qualifications and compliance with industry standards for various candidates.
  • Developed and implemented training programs to enhance staff knowledge of qualification and onboarding processes.
  • Implemented innovative strategies to simplify complex processes, leading to improved efficiency in the workplace.
  • Conducted comprehensive reviews of applicant documentation to ensure accuracy and completeness.
  • Collaborated with team members on projects, sharing expertise and insights for optimal outcomes.
  • Reduced errors in the qualification/onboarding process through meticulous documentation review and data entry practices.
  • Maintained strict confidentiality regarding personal information, adhering to relevant data protection regulations and organizational policies.
  • Streamlined qualification/onboarding verification processes for efficient and accurate results.

Delivery Driver Manager

Fleetpride Heavy Duty Parts & Service
01.2021 - 05.2022
  • Enhanced driver performance by implementing effective training programs and coaching sessions.
  • Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
  • Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
  • Streamlined route planning with the use of GPS navigation software, optimizing schedules for maximum efficiency.
  • Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
  • Improved communication between drivers and dispatchers by implementing a reliable messaging system for timely updates.
  • Developed strong relationships with clients through consistent communication and excellent service, resulting in repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed daily operations for fleet logistics, ensuring timely deliveries and optimal route planning.
  • Supervised driver performance, providing coaching to enhance safety and compliance standards.
  • Coordinated communication between drivers and management to resolve issues and streamline workflows.
  • Maintained relationships with vendors and clients to support service delivery and enhance customer satisfaction.

Truck Driver Recruiter Customer Relations (Remote)

Next Level Trucking Program
01.2021 - 03.2022
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Developed and implemented targeted recruitment strategies to attract top talent across various sectors.
  • Utilized advanced applicant tracking systems to streamline the recruitment process and improve candidate experience.
  • Built strong relationships with candidates, ensuring ongoing communication throughout the hiring process.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
  • Facilitated onboarding processes, enhancing new hire experience and retention rates.
  • Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
  • Collaborated with internal teams to address specific recruitment challenges and develop tailored solutions.
  • Improved overall candidate experience through consistent communication, personalized support, and thorough follow-ups during the hiring process.
  • Negotiated competitive salary packages with candidates, resulting in successful hires who were satisfied with their compensation.

Regional Operations Manager

Who DAT Restaurants
01.2015 - 12.2021
  • Streamlined regional operations by implementing efficient processes and procedures.
  • Enhanced customer satisfaction through effective communication and problem-solving strategies.
  • Prepared and managed budget of $150,000 per year, and capital expenses while reducing costs as appropriate, resulting in $300,000 in profits per year.
  • Coordinated daily management operations.
  • Maximize customer satisfaction.
  • Responded efficiently and accurately to all customer and vendor needs.
  • Upgraded and maintained facility infrastructure.
  • Developed and created menus based on customer reviews and market needs.
  • Event planning for approximately 200 people on a routine and quarterly basis for both company and community.
  • Interview, hire, orient, and train new employees.
  • Worked with government and regulatory bodies such as: OSHA, fire marshals, Louisiana State Health Department, and maintaining permits through the parish.
  • Streamlined operational processes to enhance efficiency across multiple restaurant locations.
  • Led training and development programs to improve staff performance and service quality.
  • Implemented inventory management systems to reduce waste and optimize resource allocation.
  • Analyzed sales data to identify trends and inform strategic decision-making for regional growth.
  • Collaborated with cross-functional teams to execute marketing initiatives that increased customer engagement.
  • Oversaw compliance with health and safety regulations, ensuring a safe dining environment for guests and employees.
  • Fostered strong relationships with vendors to negotiate contracts and secure favorable terms for supplies and services.
  • Developed performance metrics to evaluate operational effectiveness and drive continuous improvement initiatives.
  • Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
  • Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
  • Devised and executed training plans for new and existing staff to support competency and compliance.
  • Spearheaded operational procedures and processes to improve efficiency and optimize operations.
  • Enforced compliance with local, state and federal regulations and company standards.
  • Devised strategic plans focused on long-term growth while addressing immediate operational challenges.
  • Drove revenue growth in region by identifying and capitalizing on new market opportunities.
  • Streamlined inventory management processes, reducing waste and optimizing stock levels.
  • Cultivated strong relationships with local business leaders and government officials to support regional growth initiatives.

Education

Bachelor of Arts - Communications

Ashland University
Ashland, OH
12-2024

Associate of Arts - General Studies

Ashland University
Ashland, OH
05.2021

Skills

  • Data Entry
  • Willingness to learn
  • Organizational skills
  • Active listening
  • Adaptability and flexibility
  • Effective communication
  • Self motivation
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Professional and courteous
  • Work Planning and Prioritization

Timeline

Driver Qualifications/Onboarding Specialist

CEVA Logistics Inc.
06.2022 - Current

Delivery Driver Manager

Fleetpride Heavy Duty Parts & Service
01.2021 - 05.2022

Truck Driver Recruiter Customer Relations (Remote)

Next Level Trucking Program
01.2021 - 03.2022

Regional Operations Manager

Who DAT Restaurants
01.2015 - 12.2021

Bachelor of Arts - Communications

Ashland University

Associate of Arts - General Studies

Ashland University

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