-joshua Hodges

As a Department of Specialty my duties include management of pro accounts and contractor accounts. I also oversee installations and installs of doors and window specifically. When I'm not going over quotes I am overseeing everyday duties set by SOP ( store operating procedures) . This includes meeting metrics , organizing associate activities, and establishing a great shopping experience by giving excellent customer services.

As a Department of Specialty my duties include management of pro accounts and contractor accounts. I also oversee installations and installs of doors and window specifically. When I'm not going over quotes I am overseeing everyday duties set by SOP ( store operating procedures) . This includes meeting metrics , organizing associate activities, and establishing a great shopping experience by giving excellent customer services.

While this is my current role I have also been a merchandising manager

• Maintained stock of items, cleanliness, organization, and provided excellent customer service Co
• Trained new employees on overall company and department-specific policies and procedures.

• Received and reviewed new orders, located requested merchandise, and promptly initiated processing.

Simple stacking and pulling of merchandise in an assembly line environment

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

While here I grew from a cleaner to an assistant manager overseeing two stores

• Supervised daily operations by directing customer service, inventory and sales operations.
• Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
• Conducted inventory analysis to determine optimal stock levels.
• Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.