Joshua Hodges
Henderson,USA
Summary
Experienced with handling customer inquiries and providing effective solutions. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining positive client relationships and adapting to dynamic service environments.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Model Host
The George Sportsmen's Lounge
06.2025 - Current
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere.
- Maintained cleanliness and organization of the host stand area at all times.
- Assisted in coordinating special requests or accommodations for guests with specific needs.
- Resolved guest complaints or concerns promptly and professionally, ensuring high levels of customer satisfaction.
- Managed a high volume of phone calls while maintaining excellent phone etiquette standards.
- Managed guest reservations and seating arrangements efficiently, ensuring a smooth flow of service.
- Effectively communicated with the kitchen staff to ensure the timely delivery of food orders.
Host/Server Assistant
Craft Kitchen
07.2024 - 05.2025
- Greeted and seated guests promptly, ensuring a positive first impression of the establishment.
- Managed guest reservations, and effectively communicated wait times to optimize seating efficiency.
- Collaborated with servers and kitchen staff to ensure accurate seating assignments and timely service.
- Provided exceptional customer service by addressing guest inquiries, concerns, or special requests.
- Assisted in coordinating large party reservations and accommodating specific event needs.
- Effectively managed high-stress situations by remaining calm and resolving conflicts between guests when necessary.
- Assisted servers in delivering food and beverages to customers, maintaining a smooth flow of service.
- Maintained the cleanliness of the dining area by promptly cleaning spills, removing used plates and utensils, and replenishing supplies as needed.
- Worked efficiently under pressure while maintaining a positive attitude in fast-paced environments.
- Trained new hosts on operational procedures and customer service best practices.
- Oversaw reservation system, ensuring accurate booking management and conflict resolution.
- Implemented feedback mechanisms to gather guest insights for service enhancements.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
Lead Museum Docent
Jean-Michel Basquiat: King Pleasure
01.2023 - 01.2024
- Encouraged active participation from visitors by incorporating interactive elements into guided tours.
- Curatorial collaboration on developing age-appropriate activities for children visiting the museum on field trips or tour guiding family outings.
- Assisted in the organization of special events.
- Professionalism, such as lectures and workshops, promotes the museum's educational mission.
- Served as a liaison between the museum and contributed to a positive learning environment by answering visitor questions and providing additional context when needed.
- Conducted thorough research on exhibit artifacts, enhancing accuracy in tour presentations.
- Built personal relationships with guests to promote positive experiences.
- Guided groups of up to 70 people on scheduled tours.
- Delivered engaging tours of Basquiat's works, enhancing visitor understanding and appreciation.
- Developed educational materials to support exhibitions and foster visitor engagement.
- Led training sessions for new docents, sharing best practices in visitor interaction and storytelling.
- Monitored gallery spaces during tours, ensuring visitor safety and adherence to museum policies while maintaining a welcoming environment.
- Fostered positive relationships with local media outlets to increase awareness of upcoming exhibitions and events at the museum.
Gallery Attendant
The Broad Museum
01.2022 - 01.2023
- Provided exceptional customer service, addressing visitor inquiries and concerns promptly and professionally.
- Developed strong relationships with patrons through personalized interactions at various gallery events.
- Maintained a clean and organized gallery environment, creating an inviting atmosphere for visitors to enjoy.
- Maintained gallery reputation for professionalism by adhering to strict protocols regarding artwork handling, storage and transportation.
- Enhanced visitor experience by providing informative and engaging guided tours of exhibitions.
Barista
Starbucks
04.2017 - 01.2022
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
High School Diploma -
Rancho Cucamonga High School
Rancho Cucamonga, CA01.2015
Skills
- Telephone communication
- Customer engagement
- Fine dining experience
- Cash handling (10 years)
- Adobe Photoshop
- Team leadership
- Document management
- Public Relations
- Visual arts painting (5 years)
- Phone etiquette
- Retail sales transactions
- Adobe Illustrator
- Microsoft Word
- Cooperative learning
- Crowd control
- Barista Experience (6 years)
- Mac OS
- Google Workspace
- Writing skills
- Productivity software
- Problem-solving (10 years)
- Museum visitor services associate experience
- Restaurant experience
- Front desk
- Hospitality
- Microsoft Excel
- Basic math
- Guest services
- Editing
- Attraction customer service representative experience
- POS (5 years)
- Analysis skills
- Sales (5 years)
- Exhibition coordination
- Public speaking
- Visual design
- Client relationship development
- Food service (10 years)
- Microsoft Office
- Management
- Organizational skills
- Customer service
- Video Editing
- Presentation skills
- Hospitality management
- Content creation
- Final Cut Pro
- Bussing
- Supervising experience - Supervising experience (1-2 years)
- Personal assistant experience
- Driving (10 years)
- Team management
- Creativity
- Color theory
- Cash register operations
- Time management
- Art direction
- Host/Hostess (4 years)
- Food handling
- Art preservation
- Serving
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint resolution
Certification
- Food Handler Certification
- Driver's License
- August 2020 to June 2025
- CDL
Timeline
Model Host
The George Sportsmen's Lounge
06.2025 - Current
Host/Server Assistant
Craft Kitchen
07.2024 - 05.2025
Lead Museum Docent
Jean-Michel Basquiat: King Pleasure
01.2023 - 01.2024
Gallery Attendant
The Broad Museum
01.2022 - 01.2023
Barista
Starbucks
04.2017 - 01.2022
High School Diploma -
Rancho Cucamonga High School