Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Joshua Hogg

Norwalk

Summary

Dynamic and results-driven professional with extensive experience at Kroger, excelling in customer service and order processing. Proven ability to enhance order accuracy and customer satisfaction through effective communication and adaptability. Skilled in POS system operation, consistently delivering high-quality service in fast-paced environments while training and supporting team members.

Overview

8
8
years of professional experience
1
1
Certification

Work History

General Merchandise Associate

Target
08.2024 - Current
  • Unload delivery trucks and efficiently stock merchandise in assigned departments, ensuring shelves are organized, fully stocked, and visually appealing.
  • Maintain accurate inventory and product placement by following stocking procedures and planogram guidelines.
  • Assist guests with product inquiries and guide them to appropriate store areas, delivering friendly, knowledgeable customer service.
  • Collaborate with the online fulfillment team to pick and prepare orders for in-store and curbside pickup.
  • Support overall store operations by maintaining clean, safe work areas and adapting to shifting priorities as needed.

Online Pickup Lead

Kroger
09.2023 - 07.2024
  • Oversaw daily operations of the e-Commerce department, including order fulfillment, team scheduling, and task delegation to selectors and customer attendants.
  • Acted as department lead in the absence of the e-Commerce Manager, ensuring smooth workflow and adherence to operational standards.
  • Trained team members on all selector and customer attendant responsibilities, while providing ongoing performance feedback and support.
  • Ensured compliance with food safety regulations, store policies, and quality standards across all order stages.
  • Troubleshot equipment issues and maintained adequate supply levels for efficient department operation.
  • Monitored and improved order accuracy, item freshness, and customer satisfaction through effective leadership and process improvements.
  • Maintained clean, organized staging areas and managed required opening/closing procedures.
  • Provided exceptional service to diverse customer groups, including older adults and individuals with special needs.
  • Reported product, pricing, and inventory discrepancies to management, helping improve system accuracy and customer experience.

Online Grocery Pick-Up Clerk

Kroger
05.2019 - 09.2023
  • Accurately selected, scanned, and bagged online grocery orders while ensuring product quality, freshness, and proper substitutions.
  • Delivered excellent customer service by communicating order updates, handling issues professionally, and loading orders efficiently.
  • Processed transactions through POS system, managed digital coupons, and ensured timely order fulfillment.
  • Maintained cleanliness and organization of staging areas, followed food safety protocols, and monitored equipment for maintenance needs.
  • Trained and supported new team members; consistently met productivity standards in a fast-paced, team-oriented environment.
  • Demonstrated professionalism, integrity, and empathy while assisting customers of all ages and abilities.

Online Grocery Pick-Up Clerk

Kroger
08.2017 - 03.2018
  • Accurately selected, scanned, and bagged online grocery orders while ensuring product quality, freshness, and proper substitutions.
  • Delivered excellent customer service by communicating order updates, handling issues professionally, and loading orders efficiently.
  • Processed transactions through POS system, managed digital coupons, and ensured timely order fulfillment.
  • Maintained cleanliness and organization of staging areas, followed food safety protocols, and monitored equipment for maintenance needs.
  • Trained and supported new team members; consistently met productivity standards in a fast-paced, team-oriented environment.
  • Demonstrated professionalism, integrity, and empathy while assisting customers of all ages and abilities.

Education

Bachelor of Science - Sports Management

University of Akron
Akron, OH

Bachelor of Science - Sports Management

Southern New Hampshire University (Online)
Sandusky, OH
05-2026

Skills

  • Customer engagement
  • POS system operation
  • Prepare orders
  • Customer service
  • Time management
  • Effective communication
  • Order processing
  • Adaptability and flexibility

Certification

Technical Support Fundamentals - Google, September, 2024

Interests

  • PC Building, Repairing, and Diagnostics
  • Use of Content Creation Tools such as OBS, Premiere Pro, Photoshop, Davinci Resolve
  • Strong Understanding of content delivery through YouTube, Tik-Tok, Twitch, Twitter, Instagram, etc
  • Strong knowledge on hockey history and modern day hockey

Timeline

General Merchandise Associate

Target
08.2024 - Current

Online Pickup Lead

Kroger
09.2023 - 07.2024

Online Grocery Pick-Up Clerk

Kroger
05.2019 - 09.2023

Online Grocery Pick-Up Clerk

Kroger
08.2017 - 03.2018

Bachelor of Science - Sports Management

University of Akron

Bachelor of Science - Sports Management

Southern New Hampshire University (Online)

Similar Profiles

CREATE PROFILE