Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
26
26
years of professional experience
Work History
Manager
Wilsonart, LLC
04.2022 - Current
Responsible for the strategic planning and tactical implementation of key learning imperatives for new employee onboarding, functional job training, and leadership development
Key Accomplishments:
Developed a new employee onboarding program that has shown to increase retention, decrease training time to productivity, and boost morale across workforce
Collaborated with business partners to define leadership competencies and develop programs to support performance goals
Implemented a training effectiveness measurement methodology
Led the initiative to integrate HRIS employee systems and learning management systems for gained efficiencies in recordkeeping and tracking
Adjunct Lecturer
Baylor University
10.2016 - Current
Engage students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention
Mentor and advised students to explore career pathways based and amplify knowledge, skills and strengths
Sr. Learning Consultant
Healthcare Service Corporation DBA Blue Cross Blue Shield of Illinois
06.2013 - 01.2020
Served as a trusted advisor to business leaders on corporate education initiatives using a variety of experiential approaches to reach a variety of audiences
Managed annual project portfolio and created tactical project plans that align to divisional and corporate strategies
Created experiential learning activities to aid in the retention of performance-based learning objectives
Collaborated with quality assurance specialists to identify and remedy performance gaps with learning solutions where appropriate
Mentored performance specialists and consultants in instructional design, facilitation, evaluation, and information mapping
Senior Instructional Designer
DaVita Rx
08.2012 - 06.2013
Managed organizational and functional learning projects ensuring efficiency, effectiveness, and timely completion
Developed thorough design documents and training plans utilizing effective instructional methods
Delivered coaching, training and mentoring to course developers and instructors to boost confidence and understanding of materials
Evaluated training programs to ensure course objectives align with corporate strategies
Determined learning impact and return-on-investment (ROI) by way of program evaluation
Mentored subject matter experts (SME) and quality assurance leads
Communicated effectively and often with senior leadership about training initiatives’ needs, constraints, and successes
Training & Development Specialist
Texas Farm Bureau Insurance Co
02.2010 - 08.2012
Designed and developed training programs to be delivered through multiple modalities (instructor-led, web-based,
and/or blended)
Evaluated training programs to ensure course objectives align with corporate strategies
Assisted in maintaining corporate learning management system (LMS)
Worked closely with cross-functional groups throughout the organization
Communicated effectively and often with senior leadership and business partners (internal customers and SMEs)
Attended training seminars and conferences throughout the year to stay abreast of best practices in learning and
development
Regional Pharmacy Trainer & Sr. Lead Technician
H-E-B Grocery Co
09.1997 - 02.2010
Designed, developed, and delivered training courses for pharmacy employees
Provided feedback of training programs to all levels of management within the pharmacy division
Coordinated schedules, equipment availability, and locale for all pharmacy training courses
Served as subject matter expert (SME) for north Texas region
Education
Master of Agriculture - eLearning and professional development
Texas A&M University
Bachelor of Science - Applied Sciences, business management
Tarleton State University
Skills
Sales and Marketing
Team Leadership
Project Management
Strategic Planning
Key Performance Indicators (KPI)
Instructional Design
Learning Techniques
Leadership Development
Operational Excellence
Accomplishments
Texas A&M University
eLearning Development
Miller Heimanl
Certified Instructor Professional Selling Skills
Certified Instructor Professional Sales Presentations
Certified Instructor Professional Sales Negotiations
American Management Association
Excellent in Human Resources
Association for Talent Development
Managing Learning Programs
Timeline
Manager
Wilsonart, LLC
04.2022 - Current
Adjunct Lecturer
Baylor University
10.2016 - Current
Sr. Learning Consultant
Healthcare Service Corporation DBA Blue Cross Blue Shield of Illinois
06.2013 - 01.2020
Senior Instructional Designer
DaVita Rx
08.2012 - 06.2013
Training & Development Specialist
Texas Farm Bureau Insurance Co
02.2010 - 08.2012
Regional Pharmacy Trainer & Sr. Lead Technician
H-E-B Grocery Co
09.1997 - 02.2010
Master of Agriculture - eLearning and professional development
Texas A&M University
Bachelor of Science - Applied Sciences, business management