Joshua Hood
Sharpsburg,CA
Summary
Seasoned Operations Manager with background in streamlining business processes to improve efficiency and profitability. Skilled at managing teams, reducing operational costs, and implementing strategic business plans. Strengths include leadership, problem-solving skills, and ability to make impactful decisions that drive company growth.
Overview
11
11
years of professional experience
Work History
Operations Manager
GTL South
Atlanta, Georgia
08.2024 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Planned delivery routing, team workflows, and promotional initiatives.
Dispatch Manager
Omni Logistics
Atlanta, Georgia
06.2018 - 05.2024
- Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
- Ensured compliance with all transportation laws, regulations, and company policies.
- Documented services performed, operations information, and dispatch details in system.
- Facilitated regular team meetings to discuss performance, challenges, and opportunities for improvement.
- Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
- Negotiated contracts with vendors and suppliers to reduce costs and improve service quality.
- Completed human resources duties by hiring, terminating and conducting performance reviews and onboarding classes.
Service Technician
Ultimate Security Systems
Fayetteville, Georgia
07.2013 - 05.2018
- Adhered to quality assurance procedures during every stage of the service process.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Collaborated with team members to complete projects efficiently and effectively.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Diagnosed problems and determined solutions for various customer issues.
- Examined previously completed work for accuracy.
Education
General Studies
Whitewater High School
Fayetteville, GA05-2013
Skills
- Performance reporting
- Team leadership
- Logistics management
- Health and safety compliance
- Performance monitoring
- Incidents management
Languages
Spanish
Professional
Portuguese
Limited
English
Professional
Timeline
Operations Manager
GTL South
08.2024 - Current
Dispatch Manager
Omni Logistics
06.2018 - 05.2024
Service Technician
Ultimate Security Systems
07.2013 - 05.2018
General Studies
Whitewater High School