Joshua Hopper

• Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
• Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
• Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
• Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
• Established standard operating procedures that enhanced employee performance.
• Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
• Implemented technology upgrades which resulted in increased workflow efficiency.
• Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
• Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
• Trained, coached and mentored staff to support smooth adoption of new Type program.
• Reduced lead times through careful planning.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Championed change management initiatives to facilitate seamless transitions during organizational restructuring or process improvements.
• Designed modern employee recognition program which boosted productivity and improved morale.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Analyzed and reported on key performance metrics to senior management.
• Developed and implemented strategies to maximize customer satisfaction.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Increased profit by streamlining operations.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Interacted well with customers to build connections and nurture relationships.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Trained and guided team members to maintain high productivity and performance metrics.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Reduced operational risks while organizing data to forecast performance trends.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Reported issues to higher management with great detail.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

• Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
• Scheduled and received food and beverage deliveries, adhering to food cost and budget.
• Checked and tested foods to verify quality and temperature.
• Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
• Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
• Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
• Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
• Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
• Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
• Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
• Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
• Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
• Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
• Developed kitchen staff through training, disciplinary action, and performance reviews.
• Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
• Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
• Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
• Designed and maintained menus to offer variety of high quality and consistency of dishes.
• Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• Calculated prices of ingredients to monitor food costs and control expenses.
• Fostered a collaborative working environment among diverse teams of chefs, line cooks, prep cooks, dishwashers, and other support staff.
• Developed strong vendor relationships for consistent delivery of high-quality ingredients at competitive prices.
• Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
• Facilitated special event catering coordination, ensuring timely preparation of high-quality dishes while adhering to client specifications.
• Developed creative daily specials using seasonal ingredients, incorporating fresh flavors into the menu rotation while minimizing costs associated with excess inventory stockpiling.
• Conducted regular performance evaluations for direct reports to help identify areas for improvement as well as recognizing successes and contributions.
• Streamlined kitchen operations through regular equipment maintenance checks, minimizing downtime due to malfunctions or repairs.
• Implemented innovative menu items that reflected current culinary trends, increasing both customer interest and repeat business.
• Utilized advanced culinary techniques to create visually appealing dishes that delighted guests while maintaining the highest of quality standards.
• Developed unique events and special promotions to drive sales.
• Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
• Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
• Monitored and adjusted pricing, discounts and promotions to maximize profitability.
• Coordinated with catering staff to deliver food services for special events and functions.
• Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
• Maximized quality assurance by completing frequent line checks.
• Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
• Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
• Purchased food and cultivated strong vendor relationships.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Implemented effective inventory control systems to reduce food spoilage and waste.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Motivated staff to perform at peak efficiency and quality.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Oversaw food preparation and monitored safety protocols.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Enhanced kitchen efficiency by streamlining meal preparation processes.
• Maintained meticulous records of health inspections, consistently achieving high scores.
• Boosted team morale and performance through effective leadership and training programs.
• Resolved conflicts within kitchen team promptly, maintaining positive and productive work environment.
• Conducted regular training sessions on food safety and allergen awareness, enhancing staff knowledge and customer trust.
• Improved customer satisfaction with timely and accurate food delivery.
• Implemented customer feedback system to gather insights and improve dining experience.
• Negotiated with suppliers to secure high-quality ingredients at cost-effective prices.
• Continuously updated kitchen equipment and technology to improve cooking efficiency and food quality.
• Reduced food waste significantly, carefully managing inventory and implementing sustainability practices.
• Developed and maintained high standard of kitchen hygiene, ensuring compliance with health and safety regulations.
• Created diverse and appealing menu, catering to wide range of dietary preferences and allergies.
• Managed scheduling and payroll for kitchen staff, ensuring optimal staffing levels during busy periods.
• Coordinated with front-of-house staff to ensure seamless service delivery during peak hours.
• Optimized food presentation and plating techniques, elevating overall dining experience.
• Initiated community outreach programs, including cooking classes and food donation drives, to enhance restaurant's local reputation.
• Fostered culture of continuous improvement, encouraging staff to contribute ideas for operational enhancements.
• Enhanced dining experience by introducing themed culinary events and specials.
• Streamlined ordering process, minimizing errors and increasing kitchen productivity.
• Collaborated with management to develop strategies for increasing restaurant profitability.

Day to day operations while running my shift. Cooking if necessary. Server and bartender check outs. POS monitoring. Sales monitoring. Customer help.

• Increased production efficiency by optimizing plant layout and implementing process improvements.
• Reduced costs by eliminating materials waste and unnecessary labor hours.
• Directed employees and related programs to maximize team productivity and facility output.
• Provided direction and leadership to all levels of employees and managers.
• Monitored and evaluated plant performance to identify areas for improvement and take corrective measures.
• Led, trained and coached plant staff to facilitate high levels of productivity and quality.
• Balanced labor needs with production schedules to optimize workforce utilization while maintaining output targets.
• Maximized plant safety through proactive strategies and well-structured training.
• Oversaw daily operations of Number sq. ft. manufacturing plant.
• Forecasted future production needs accurately, allowing for strategic decision-making regarding staffing levels, equipment investments, and inventory management.
• Maintained quality of product with robust inspections and assessment team.
• Mentored and developed staff members, promoting professional growth opportunities within the organization.
• Collaborated with sales team to align plant capabilities with customer demands, fostering long-term business relationships.
• Implemented quality control measures to reduce defect rates and enhance product quality consistently.
• Reduced downtime for maintenance by establishing a proactive preventive maintenance program.
• Conducted thorough root cause analyses on production issues, identifying solutions for continuous improvement efforts.
• Identified and resolved process and equipment issues to minimize production downtime.
• Promoted collaborative work environment to motivate and engage staff to achieve company objectives.
• Analyzed incident reports to identify trends in workplace injuries or near-misses; implemented corrective actions accordingly.
• Established positive relationships with suppliers to obtain timely deliveries of materials and products.
• Identified and implemented viable strategies for continuous improvement.
• Built strong relationships with regulatory agencies and ensured compliance with all environmental permits; maintained an exemplary safety record.
• Streamlined supply chain operations, reducing lead times and improving inventory management.
• Developed cross-functional teams to foster collaboration and improve communication across departments.
• Enhanced safety standards with implementation of comprehensive safety training initiatives for all employees.
• Coordinated plant expansions and upgrades to accommodate increased demand while minimizing disruption to ongoing operations.
• Championed sustainable practices throughout the facility, implementing waste reduction strategies and energy-efficient technologies.
• Boosted team morale and efficiency through leadership and development initiatives.
• Fostered culture of safety, significantly reducing workplace accidents.
• Enhanced communication between shifts, ensuring smooth handovers and continuity.
• Negotiated with vendors for timely delivery of raw materials, preventing production delays.
• Optimized resource allocation for increased operational efficiency.
• Implemented sustainable practices, reducing environmental impact.
• Managed budget effectively, ensuring optimal use of resources.
• Reduced downtime with proactive maintenance schedules.
• Developed training programs to upskill workforce and improve productivity.
• Achieved significant cost savings by negotiating better rates with suppliers.
• Coordinated with sales department to align production with market demand.
• Facilitated cross-departmental collaboration to improve overall plant performance.
• Streamlined inventory management to reduce waste and optimize stock levels.
• Improved product quality by implementing rigorous quality control measures.
• Enhanced plant productivity by streamlining operational processes.
• Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
• Enforced health and safety protocols to promote safe working environment.
• Checked meters and interpreted readings to assess functionality of gas retrieval systems.
• Operated specialized equipment, gauges and instruments to track and assess gas levels.
• Collaborated with technical and administrative teams to develop and implement successful corrective plans.
• Trained in and implemented emergency response procedures to protect team members and property.
• Devised and administered cost control initiatives saving $Amount.
• Updated logs and submitted timely reports detailing activities in line with regulatory standards.
• Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
• Scrutinized production output and identified areas for improvement.
• Utilized data analysis tools to identify and resolve production issues.
• Analyzed production data and prepared reports for senior management.
• Coordinated with other departments to align production with customer requirements.
• Planned operations to meet established schedules, factoring in order demands and business forecasts.
• Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
• Created and oversaw production schedules and adjusted as needed to meet deadlines.
• Evaluated employee performance and provided feedback and training as needed.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.