Joshua Hopper

Manage and directly supervise up to 30 pneumatic tanker drivers on a seven-day operational schedule.

Utilize a range of tools and software to design consistently efficient, on-time, and cost-effective route plans for up to 30 drivers, maximizing revenue per mile (RPM).

Initiate, coordinate, and monitor the dispatch of as many as 100 weekly deliveries, including assigning drivers, tractors, trailers, and all required resources for successful customer load and delivery.

Function as the chief spokesperson for the company’s largest operations department, managing communication and relationship engagement with over 40 customers

Oversee the renewal and compliance process for all state and federal licensure requirements for up to 30 CDL-holding employees.

Provide rapid, on-the-spot responses to operational issues that could impact timely or successful pickups and deliveries.

Develop, coordinate, and execute multiple contingency plans as needed to ensure on-time pickups and deliveries.

Oversee work scheduling, PTO/vacation planning, payroll processing, and a variety of HR-related tasks for a team of up to 30 employees.

Responded to fire, rescue, medical, and hazardous-materials emergencies, employing swift decision-making to protect life and property.

Operated firefighting apparatus and equipment, including hoses, pumps, ladders, and ventilation tools, under high-pressure conditions.

Performed interior and exterior fire suppression, search and rescue, salvage, and overhaul operations in accordance with departmental protocols.

Provided basic life support (BLS) care including patient assessment, airway management, wound care, CPR, and stabilization for transport.

Responded rapidly to emergency calls, assessing patient conditions and determining appropriate treatment per medical protocols.

Safely transported patients to medical facilities while monitoring vital signs and communicating critical information to hospital personnel.

Maintained accurate and detailed patient care reports and ensured compliance with state and agency medical documentation standards.

National Registry of Emergency Medical Technicians (NREMT) credentialed & licensed in the state of Tennessee.

Directly supervised a team of 13 intelligence analysts with specialized expertise, providing operational support to multiple military branches conducting real-world missions.

Served as the primary spokesperson and customer liaison for a Fortune 500 company, managing communications and relationships across multiple client accounts.

Conducted QA/QC reviews of intelligence products, written assessments, and briefings prior to delivery to senior government officials.

Held full responsibility for sourcing, screening, interviewing, negotiating compensation, and onboarding up to 30 specialized employees in support of high-profile government programs.

Managed all existing contracts and associated revenue while expanding business from current clients, generating an additional $1.2 million in revenue over 16 months.

Provided continuous 24/7/365 customer support to clients with operational assets across seven countries.

Assumed temporary leadership of additional teams and contracts at the direction of company leadership to observe operations, identify deficiencies, and implement corrective actions aligned with customer expectations.

Earned multiple performance-based bonuses and “Going the Extra Mile” (GEM) Awards during tenure as Site Director.

Conducted more than 300 tactical operations across three countries in support of Operation Iraqi Freedom and Operation Enduring Freedom, including direct-action raids targeting high-value individuals, covert and overt intelligence collection, and sensitive site exploitation.

Analyzed raw intelligence and transformed it into actionable assessments supporting special operations missions worldwide; delivered findings directly to senior military leaders through both verbal briefs and professionally developed written products.

Served as a subject-matter expert in the D3A (Decide, Detect, Deliver, Assess) targeting framework, applying it to support precision targeting and operational planning.

Supervised small to mid-sized tactical teams during real-world combat operations in support of Operation Iraqi Freedom and Operation Enduring Freedom.

Maintained accountability for classified documents, equipment, and resources valued at over $500,000, ensuring strict compliance with security protocols.

Oversaw the accountability, operational readiness, and maintenance of military equipment and vehicles valued at more than $2 million.

Selected for assignment with Marine Special Operations Command (MARSOC) from 2009–2014 based on superior performance and assessed suitability.

Awarded a Valor decoration in 2006 for distinguished actions during combat operations in support of Operation Iraqi Freedom.

Graduated from the John F. Kennedy Special Warfare Center and School.

Completed multiple courses through the Defense Intelligence Agency (DIA), enhancing intelligence analysis and operational support capabilities.

Received the Purple Heart Medal for wounds sustained during combat operations in 2006.