Joshua Horton
Clover,SC
Summary
Accomplished General Manager at Dick's Sporting Goods, Inc, adept in operations management and leadership, driving significant sales growth, and fostering team development. Excelled in implementing cost-reduction strategies and enhancing customer satisfaction, showcasing a blend of strategic vision and effective communication skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
22
22
years of professional experience
Work History
General Manager
Dick's Sporting Goods, Inc
10.2012 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant Store Manager
Dick's Sporting Goods, Inc
04.2006 - 10.2012
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Team Leader, Sales Operations
Dick's Sporting Goods, Inc
04.2002 - 04.2006
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Education
Associates Degree - Criminal Justice -
Wake Technical Community College
Raleigh, NCSkills
Leadership and team building
Problem Resolution
Operations Management
Team Player
Effective leader
Training and coaching
Staff training/development
Verbal and written communication
Performance Evaluations
Quality Management
Cost Reductions
Timeline
General Manager
Dick's Sporting Goods, Inc
10.2012 - Current
Assistant Store Manager
Dick's Sporting Goods, Inc
04.2006 - 10.2012
Team Leader, Sales Operations
Dick's Sporting Goods, Inc
04.2002 - 04.2006
Associates Degree - Criminal Justice -
Wake Technical Community College