Joshua Hosine
Summary
Hands-on IT Support Technician with 2+ years of experience supporting users across Windows, macOS, and network environments. Skilled in Windows Server administration, Active Directory, and LAN/WAN troubleshooting. Proven ability to resolve complex technical issues while delivering excellent customer service and maintaining system uptime.
Seasoned Support Engineer well-versed in supporting users and troubleshooting common problems. Versatile professional bringing remarkable understanding of operations and resilient nature focused on finding root causes and making permanent improvements. Offering many years of experience working in high-pressure environments to address customer concerns and questions.
Overview
9
9
years of professional experience
4049
4049
years of post-secondary education
Work History
Help Desk Engineer
ThirdBridge
01.2022 - Current
- Provide technical support via phone, email, and remote tools
- Troubleshoot hardware, software, and network issues (Windows, macOS, VPN)
- Manage and resolve tickets in ServiceNow ensuring SLA compliance
- Install and configure workstations, laptops, printers, and software
- Support Active Directory and Microsoft Entra ID user management
- Assist with Windows Server environments (DNS, DHCP)
- Perform system updates, patching, and security maintenance
- Document issues and train end users
Assistant Parts Manager
Manhattan Motor Cars
01.2022 - Current
- Provided technical and system support
- Resolved workflow and system issues
Assistant Parts Manager
Land Rover Jaguar of Englewood
01.2017 - 01.2022
- Supported internal systems and troubleshooting
- Collaborated with IT teams on issue resolution
Education
Prolog Info -
Google Cybersecurity Certificate -
Associate's Degree -
Lincoln Technical Institute
Skills
- Windows Server (Active Directory, DNS, DHCP)
- Microsoft Entra ID (Azure AD)
- Windows & macOS Support
- Network Support (LAN/WAN, VPN)
- ServiceNow & Ticketing Systems
- System Security & Patch Management
- Hardware & Software Deployment
- Workstation Setup (Printers, Routers)
- Backups & Disaster Recovery
- End-User Training & Documentation
Timeline
Help Desk Engineer
ThirdBridge
01.2022 - Current
Assistant Parts Manager
Manhattan Motor Cars
01.2022 - Current
Assistant Parts Manager
Land Rover Jaguar of Englewood
01.2017 - 01.2022
Prolog Info -
Google Cybersecurity Certificate -
Associate's Degree -
Lincoln Technical Institute