Joshua Houk
Memphis,TN
Summary
Distribution Center Lead at Rhythm Healthcare with a proven track record in optimizing order fulfillment and enhancing team performance. Skilled in shipping and receiving, I excel in problem-solving and attention to detail, consistently exceeding operational standards and improving efficiency in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Distribution Center Lead
Rhythm Healthcare
10.2023 - Current
- Maintained consistent workflow adhering to outbound operational standards.
- Oversaw picking, stocking and receiving procedures.
- Reduced order fulfillment time through effective delegation of tasks and close monitoring of team performance.
- Trained staff on best practices for warehouse operations, leading to improved team performance and efficiency.
- Picked and packed order items.
Order Picker
A&B Distributors
09.2022 - 09.2023
- Collaborated with team members to ensure timely completion of orders during peak demand period.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
ADC Attendant
Goodwill Industries
06.2021 - 09.2022
- Optimized space utilization within the facility, enabling more donations to be processed without compromising organization or safety standards.
- Promoted positive donor relations by providing friendly, courteous, and professional service during dropoffs.
- Greeted and provided friendly service to donors and assisted in transferring items to facility.
- Reduced item breakage rates by carefully handling fragile donations during intake and processing stages.
Deployment Technician
Sparco
03.2018 - 06.2021
- Ensured compliance with company policies and regulatory requirements during the deployment process, mitigating potential risks.
- Deployed and tracked assets for customer use.
- Received assets and moved equipment within or between facilities.
- Developed detailed documentation for deployment procedures, ensuring consistent results across projects.
- Maintained a proactive approach towards issue resolution through early identification, reporting, tracking, and escalation.
- Improved client satisfaction by providing exceptional customer service throughout the entire deployment lifecycle.
Sleep Technician
Pioneer Sleep Lab
09.2016 - 03.2018
- Improved patient comfort by effectively setting up and calibrating sleep monitoring equipment.
- Enhanced diagnostic accuracy through meticulous data collection and analysis of sleep studies.
- Optimized study results by troubleshooting technical issues with polysomnography equipment as needed.
- Maintained a clean and safe sleep lab environment, adhering to strict infection control protocols for optimal patient care.
- Delivered timely and accurate documentation of study findings, facilitating seamless communication among healthcare providers involved in patient care.
Licensed Massage Therapist
Brickerton Day Spa
12.2012 - 11.2017
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
Shift Manager
Walgreens
06.2009 - 12.2012
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Licensed Massage Therapist - Massage Therapy
Waldrip Center For Therapeutic Massage
Tupelo, MS11-2012
No Degree - Physical Therapy
Itawamba Community College
Fulton, MS05-2008
No Degree -
East Mississippi Community College
Scooba, MS05-2006
High School Diploma -
Hamilton High School
Hamilton, MS05-2005
Skills
- Shipping and receiving
- Warehouse operations
- Order fulfillment
- Teamwork
- Quick learner
- Problem-solving
- Time management
- Dependable and reliable
- Attention to detail
Timeline
Distribution Center Lead
Rhythm Healthcare
10.2023 - Current
Order Picker
A&B Distributors
09.2022 - 09.2023
ADC Attendant
Goodwill Industries
06.2021 - 09.2022
Deployment Technician
Sparco
03.2018 - 06.2021
Sleep Technician
Pioneer Sleep Lab
09.2016 - 03.2018
Licensed Massage Therapist
Brickerton Day Spa
12.2012 - 11.2017
Shift Manager
Walgreens
06.2009 - 12.2012
Licensed Massage Therapist - Massage Therapy
Waldrip Center For Therapeutic Massage
No Degree - Physical Therapy
Itawamba Community College
No Degree -
East Mississippi Community College
High School Diploma -
Hamilton High School
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