Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Joshua Howard

Sherman

Summary

Versatile and dynamic professional with a proven track record in the food service industry. Excelled in customer engagement and food safety, demonstrating exceptional team leadership and problem-solving abilities. Achieved significant improvements in customer satisfaction and operational efficiency through innovative service strategies and staff development.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Deli Associate

Albertsons
02.2024 - 05.2024
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
  • Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Assistant Manager

Domino's Pizza
02.2022 - 02.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Line Cook

Chic-Fil-A
08.2020 - 01.2022
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

Manager

Biscuit Bar
02.2019 - 03.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Driver

Pizza Hut
04.2018 - 01.2019
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.

Shift Manager/Key Holder

Freebirds World Burrito
11.2015 - 04.2018
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.

Night Manager

McDonald's
01.2013 - 11.2015
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.

Education

High School Diploma -

Allen High School
Allen, TX

Skills

  • Food safety
  • Cleaning and sanitizing
  • Safe food handling practices
  • Customer engagement
  • Money handling
  • Team leadership
  • Decision-making
  • Customer service
  • Problem-solving
  • Staff training and development
  • Task delegation
  • Staff supervision

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of multiple staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • ServSafe Food Protection Manager Certification - National Restaurant Association.
  • Food Handler Certification - State or Local Health Departments.

Timeline

Deli Associate

Albertsons
02.2024 - 05.2024

Assistant Manager

Domino's Pizza
02.2022 - 02.2024

Line Cook

Chic-Fil-A
08.2020 - 01.2022

Manager

Biscuit Bar
02.2019 - 03.2020

Driver

Pizza Hut
04.2018 - 01.2019

Shift Manager/Key Holder

Freebirds World Burrito
11.2015 - 04.2018

Night Manager

McDonald's
01.2013 - 11.2015

High School Diploma -

Allen High School

Similar Profiles

CREATE PROFILE
Joshua Howard