Joshua Hugger
Millstadt,IL
Summary
Organized Food Delivery Driver offering consistent record of fast deliveries and friendly service. Satisfies customers consistently by working fast, answering questions and accurately handling payments. Knowledgeable about different restaurants' procedures and promotions and skilled at handling concerns. Knowledgeable and dedicated customer service professional with extensive experience in Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Pizza Delivery Driver
Marcos's Pizza
04.2021 - Current
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
Retail Store Associate
Marshalls
07.2019 - Current
- Engaged in on-going development of personal selling skills and product knowledge.
- Provided professional telephone customer service pertaining to orders, promotions, store operations and products.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Retail Store Associate
Dick Sporting Goods
03.2020 - 04.2021
- Engaged in on-going development of personal selling skills and product knowledge.
- Provided professional telephone customer service pertaining to orders, promotions, store operations and products.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise and suggested suitable options.
Dasher
DoorDash
01.2020 - 04.2021
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Logged hours, mileage and order-related activities with company's app to maintain detailed records.
- Operated light trucks to deliver loads as far as [Number] miles from home location
Retail Store Associate
Marshalls
05.2017 - 07.2019
- Engaged in on-going development of personal selling skills and product knowledge.
- Provided professional telephone customer service pertaining to orders, promotions, store operations and products.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise and suggested suitable options.
Junior Counselor
IAJHSC Summer Leadership Camp
04.2016 - 04.2020
- Developed relationships with peers and individuals at Illinois Association of Junior High Student Council Summer Leadership Camp through effective communication.
- Managed daily meals and activities for groups in organized and professional setting.
- Pitched in to help co-counselor with additional responsibilities such as Meal Time and Recreation.
- Planned fun and collaborative activities for ages 11 to 13 that resulted in teamwork and learning of valuable life lessons.
- Resolved issues effectively through deescalation and conflict resolution.
Education
Bachelor of Arts - Political Science
McKendree University
Lebanon, IL05.2023
High School Diploma -
Gibault Catholic High School
Waterloo, IL05.2019
Skills
- Promotional Materials
- Product Availability
- Client Needs Assessment
- Efficient Service
- Building Customer Trust and Loyalty
- Order and Refund Processing
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Group Facilitation Support
- Educational Strategies
Timeline
Pizza Delivery Driver
Marcos's Pizza
04.2021 - Current
Retail Store Associate
Dick Sporting Goods
03.2020 - 04.2021
Dasher
DoorDash
01.2020 - 04.2021
Retail Store Associate
Marshalls
07.2019 - Current
Retail Store Associate
Marshalls
05.2017 - 07.2019
Junior Counselor
IAJHSC Summer Leadership Camp
04.2016 - 04.2020
Bachelor of Arts - Political Science
McKendree University
High School Diploma -
Gibault Catholic High School