Joshua Hughes
Jacksonville
Overview
27
27
years of professional experience
Work History
Sales Center Manager
Baker Distributing Company
02.2018 - Current
- Lead full center operations for a top HVAC/R distributor, consistently driving revenue growth and profitability.
- Own full P&L accountability—analyzing financial performance, controlling costs, and implementing strategies to optimize results.
- Direct inventory management including forecasting, shrink control, and showroom merchandising to maximize product turnover.
- Recruit, hire, train, and supervise a multi-functional team spanning warehouse, shipping/receiving, delivery, counter sales, inside sales, showroom, warranty, and fleet.
- Maintain up-to-date expertise on product line advancements and industry trends; monitor competitive activity and recommend strategic responses.
- Coordinate all center-level training, employee development programs, and company-sponsored events.
- Build strong working relationships with customers, vendors, contractors, and cross-functional sales teams to elevate service quality and business outcomes.
Service Consultant / Technician Coordinator / Dispatch Manager
Donovan Heat & Air
09.2011 - 02.2018
- Delivered comprehensive customer service as lead walk-in consultant, call-center representative, and online inquiry specialist; produced installation estimates.
- Managed daily dispatch operations, designing efficient geographic routing and matching technicians based on skill set and job requirements.
- Oversaw purchasing and restocked critical inventory including motors, modules, and OEM parts.
- Processed technician timesheets including overtime, bonuses, and commissions.
- Generated $250K+ in sales through Business Networking International (BNI) referrals.
Owner / Operator
Self-Employed Landscaping Business
11.2008 - 09.2011
- Managed all aspects of business operations including sales, customer acquisition, service delivery, marketing, equipment maintenance, and billing.
Manager / Floating Manager / District Manager
InTown Suites
10.1999 - 11.2008
- Successfully operated more than 60 hotel properties across the Southeast, specializing in turning around underperforming locations.
- Retained top talent while recruiting and onboarding new management and staff to stabilize struggling properties.
- Trained teams across all functions—management, maintenance, housekeeping—to ensure operational consistency and excellence.
- Maintained high room-quality standards and safe, welcoming environments for long-term guests.
- Oversaw district-level financial performance, legal compliance, and budgeting; provided leadership to multiple locations.
Skills
- P&L accountability
- inventory management
- customer relationship management
- revenue growth
- cross-functional leadership
- sales forecasting
Professional Development And Memberships
- Dale Carnegie Courses, 2015-2016
- Business Networking International (BNI), 04/01/16 - 10/01/17
Timeline
Sales Center Manager
Baker Distributing Company
02.2018 - Current
Service Consultant / Technician Coordinator / Dispatch Manager
Donovan Heat & Air
09.2011 - 02.2018
Owner / Operator
Self-Employed Landscaping Business
11.2008 - 09.2011
Manager / Floating Manager / District Manager
InTown Suites
10.1999 - 11.2008